Customer Ratings & Reviews

I've had problems with 2 Fitbits. A battery wouldn't charge in one. A band broke on another. Each time I was able to get it replaced because I had Geek Squad protection. So easy! I loved not having to send the product anywhere.

I lost my old gear sport and this was the perfect upgrade. Unfortunately it isn't a rotating bezel but it looks great

You never know when you will need a replacement but when you do it is such a relief to use the repacement plan. I've had to use them once or twice and they work great. No hassle highly recommend on anything you buy.

[Employee of bestbuy] Great wearable protection would recomend 10/10. Thanks

The service that I see that could offer is really nice and they are so helpfull and patience

I usually don't purchase these types of services; however, I am totally glad I did in this case. My product was damaged after the manufacturers warranty expired and I was able to replace it because I purchased this service.

love having the added protection, if something was to happen to my ring

I just got my Samsung S3 Smartwatch. It's really Rugged & it Compliments my Wrist. It has Many features.... Too many to Mention. I like that it has Many WATCH FACES, so you can customize it to your Style Daily.

My Fitbit broke after a year and a half of having it and the company wasn’t able to do anything for me but offer a 20% discount. Best Buy was able to replace it for me with the use of the warrenty right in the store!

Getting this addition protection, from Best Buy, is the only way I would have purchased my Samsung Watch. No questions if need to replace. LOVE IT!

This is a great protection plan for a great price and there are no monthly fees it's a 1 time purchase which is awesome. You never have to worry about damaging your device and having to put another $400 down for a new one

Love the fitbit, keeps me aware of when I am/am not moving, motivated me to walk much more frequently than I used to. Also fun to 'compete' with friends. The Charge2 also alerts me as to when I need to move, etc. Love it.

Great awesome service couldn't say enough good things about them

I have had to use the protection plan multiple times. I have never had a problem getting a replacement on my merchandise. Having this gives me peace of mind and I suggest everyone buy this on all their purchases from Best Buy.

They were very helpful when I cracked my watch. Gave me a gift card to replace it.

Helpful and made setup and initialization easy and fast

Absolutely one of the best parts about purchasing a product from Best Buy, really the biggest benefit over online shopping, you can see and feel the products and when they break you have peace of mind and swap it out easy!!

I was doing some yard work, and a rock hit my watch, causing it to crack. I went to Best Buy and they replaced it immediately. These watches aren't cheap. It was the best thing I could have done to protect my investment.

Well worth paying the insurance for the watch just in case of damage

I've kept Geek Squad Service plans for years and find them worth the price.