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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 5,991 reviews
  • Rated 1 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just feel like I got this but I don't think I might even use it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for sharing this with us. We totally hear you on this and hope that you don't have to use it in the event of an issue. However, if you do, we'll be happy to be there for you.

  • Rated 1 out of 5 stars

    Complete waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasteful and expensive... They were very unhelpful with a refund.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Not needed since we returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed since we returned item. Purchased elsewhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used to be the best warranty ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is no longer available, It is for 2 yrs. Fitbit is only 1 yr.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe needed for more expensive products, but didn't need it for this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs More coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have something for thefts with a small fee.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We do offer loss and theft protections on certain phones for an additional cost. Please swing by your local Best Buy store to see if your phone qualifies to have that protection added on.

  • Rated 1 out of 5 stars

    Ca I return as I did not use product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product I purchased this for was not to my liking, can I return?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 years accidental replace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest mistake ever not good at all.store .....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not cost effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's insurance of course. Designed to make the company money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use due to item lost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a defective product causing loss. No help

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    One that honors their policy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pixel watch band broke, causing my watch to fall off my wrist and breaking the screen, took it into Best Buy no questions asked they replaced the watch and it was quick and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best watch protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it but for those just in case moments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful support when you need it. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I recommend it 100%. Very good, I recommend it 100%.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the protection for my computer if anything were to happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection life saver for everyday life. Choose me for the 400

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used it because it wasn't needed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always spend the extra money and purchase the geek squad 2-Year Accidental Geek Squad Protection on big ticket items just for the peace of mind. I have had to use a few times in the past and it has simply paid for it's self. I do not feel like there is any other protection plan like it out there due to the simplicity of the protection plan. It brakes, they replace it. It's as easy as that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan to have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the protection plan, I've only had 1 minor problem in the 5 years of service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed it so far but I get it just incase my games have issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always helpful wether i use them in store or for hime installation very professional staff, and knowledgeable on the products they service.

    I would recommend this to a friend