Customer Ratings & Reviews

[Employee of bestbuy] very nice and comfortable for all seasons especially march

Never go without some type of protection. You dont want to be caught without it. Great customer interaction with the geek squad

Graat protection life saver for everyday life. Choose me for the 400

We never needed to use the product protection within the two year period but I’m glad it was there..

Love the help I get every time I go. Great warranty service

Whether asking questions, ordering online, or making in-store purchases, the customer service with a smile is something I can always count on. Quality products, great prices and protection plans, (shout out to The Geek Squad) & stellar customer service. Now, ask yourself: Does it make sense to go anyplace else? Wait until no one is looking to answer, though.

Geek Squad offered to repair my old Galaxy Watch 4 when it wasn't working or I could have it returned for a defect under the policy and get it pretty much replaced at full value. I was able to opt for a return of my old model 4 since it wasn't connecting and the replacement paid of an upgrade to the Galaxy Watch6 and a new protection policy. Well worth it in my experience!

I changed my TV and bought an LG one, and I'm still using it without any inconvenience. Best Buy handles any issues well.

Amazing product and I love getting my products from Best Buy

Very good customer service from geek squad very recommended

Love Geek Squad and there services. They are always there to help

[Employee of bestbuy] Plus membership is where its at! Already saving money!

Geek Squad is a must have purchase for any electronics.

The service was great and they were able to handle everything I needed from them

I upgraded from the galaxy watch 4 to the galaxy watch 6. The display and response is definitely much improved, battery seems to be better so far but it is brand new so that's expected. My 4 would last less than half a day so this was very necessary. I believe there are more apps available too. The biggest thing in my opinion and this might've been available on the 4, was snoozing/ turning off the alarm to my phone, from my watch. It's a game changer lol.

Grateful, I got it. It help cover watch better then Samsung help

Definitely recommend on things that you buy there not because they are bad but sometimes we just don’t like how they work and they’re very good about taking things back

The Product Replacement option is an essential "insurance policy" that I get for the more expensive personal technology items, particularly items like "smart watch" and tablets. More than once I have had an item decide to go buggy a couple of years after purchase, and Best Buy has ALWAYS stood behind their replacement program and if the original product is not available, they have courteously extended a credit towards a newer model. This is something that you don't want to "have to use" but just having the product replacement policy on my personal technology devices is worth it for the peace of mind. Not every item needs the extra coverage, but expensive personal technology is too much of a hassle to "send back to the factory and wait a month" when Best Buy will swap it out one the first visit.

This is definitely cneeded Incase something happens to my product.

If i ever have a problem Geek Squad is always there to help