Customer Ratings & Reviews

My biggest mistake ever not good at all.store .....

Product I purchased this for was not to my liking, can I return?

It's insurance of course. Designed to make the company money

Received a defective product causing loss. No help

Very good, I recommend it 100%. Very good, I recommend it 100%.

Great protection life saver for everyday life. Choose me for the 400

I always spend the extra money and purchase the geek squad 2-Year Accidental Geek Squad Protection on big ticket items just for the peace of mind. I have had to use a few times in the past and it has simply paid for it's self. I do not feel like there is any other protection plan like it out there due to the simplicity of the protection plan. It brakes, they replace it. It's as easy as that.

I just love the protection plan, I've only had 1 minor problem in the 5 years of service.

Haven't needed it so far but I get it just incase my games have issues.

always helpful wether i use them in store or for hime installation very professional staff, and knowledgeable on the products they service.

Glad to have this just in case its needed. Recommended specially with kids .

Well worth the money. They know Iphone as well as Android.

Also helpful and easy to get things fixed. Awesome plan even We get replacement or money refunded right away.

I purchased the protection plan on my first Fitbit One that clipped to my bra. One harsh washing machine ride later I was glad I had the protection plan. I decided to use the value and upgrade to the flex, that was a great upgrade and wore it constantly it actually was so comfortable I forgot to take it off several times swimming and shower, water proof and water resistant are not the same. Back to Best Buy and no hassle in the return and another upgrade the Charge. Loved it but as you can probably tell I am a bit rough and careless. Found myself wearing it in the shower so I decided to take it off and toss it, the toss was way harder than expected and it slammed against the bathroom mirror and didn't survive. Upgrade to the Surge only to get a rash so returned it for the Blaze. I'm a huge fan of the hassle free protection plan and the easy return policy. My promise to myself is I will not wash, toss or slam my new watch because I love it. Fingers crossed!

I have used geek squad protection for several of my items to include send out repairs, as well as replacement. Although no one expects a device to break, I find it a great value and piece of mind to be able to get a speedy repair on my items without having to outright buy another.

Amazing service they actually call to make sure they are delivering to your right address. 5⭐⭐⭐⭐⭐very satisfied

After reviewing the reviews, I continued to purchase myself and future husband FitBits! The main problem with them were the bands or if they got wet.... SO why not purchase 2 years of protection on them just in case! Geek Squad helped me out, answered all of my questions and were quick about it. Even better.... I must have left the FitBit on the counter because later after I got home, I noticed HIS was missing. I looked everywhere, cried a little... called the store, it was no where to be found. Three hours later, I get a call back from BestBuy and they found it! So not only do they answer all questions in a timing manner, they are also honest! Thanks Geek Squad!

I always get the geek squad protection on my devices. With how things can break ive utilized it a bunch of times and saved a lot of money. I would absolutely suggest purchasing whatever protection is offered when purchasing.

Great service nice guys would recommend for anyone

I recently needed to use my GS Accidental damage warranty for my Fitbit Surge. The battery had begun to no longer hold a charge for more than 36 hours. I brought it in explained the problem to CS and they let me exchange the watch right there on the spot for a new one. For 50.00 what more can one ask for? Most warrantees require sending the device in for inspection/repair. Meanwhile you're getting no use of it. That's no better than most man. warrantees IMHO. But BB goes the extra mile with this one. This definitely informed my re-purchase of the warranty for the replacement watch. Good job Best Buy! :)