Customer Ratings & Reviews

Omg... This was the best installation. No mess, no fuss and very efficient. They even made sure we knew how things worked before leaving. If anyone is looking to anything installed by Best Buy... Do It! It's worth it... Hands down.

The Total Geek Squad (from Elizabeth to the very knowledgeable support team) has always been a huge help to a senior "no computer Geek" like me. I don't regret buying this protection.

So happy and pleased with this service. OThey are very knowledgeable and kind

Very decent work. Looking forward to using the service again.

A lot of people think negatively of these plans, but if I'm spending a decent amount of money on something, it's definitely worth a bit extra for the accidental plans. Being a complete clutz, I've been able to break the unbreakable. Best Buy makes it so easy to replace even when it's my fault it broke!

I got this protection plan for my smart watch because I’ve read a couple reviews some watches have complications after a year after purchase. This pretty much puts a security blanket over it, just incase it starts having problems.

Bought this for a smart watch. I ALWAYS buy the protection plan!! The watch stopped working, I went to the store, left with a new watch. I decided to upgrade so I just paid the difference and bought the plan for the new watch.

I pay $200 a year for total tech support but continue to pay for additional support on various products. It’s all quite frustrating because I feel like I’m just throwing money around. And I’m pretty sure you shouldn’t feel that way

Geek Squad service. Is probably the best service, repair or replacement plan I've gotten for electronic devices. I always get it. 10/10

Family is hard on electronics. Would never buy without extended warranty. Even if never used, worth it for the piece of mind.

Didnt need it but nice to know i had something for "just in case"

Can't go wrong with these. My watches have always seems to slump down a little over time or the batteries just go out in them and this protection plan keeps me going with a good watch that does everything I need it to.

I was within my two year warranty. My phone completely died. They helped be pick our a new watch. It was not in the store so they order it and it was shipped to my house. Everything worked out great. I suggest you always get the warranty.

I mainly use the samsung smart watch as my watch but did get to use and see the fitbit watch and see the improvement of the current watch conpare to the old ones where a relative of mine use over 6 years ago.

BestBuy purchase warranty have always been pretty good with me. I hadn't had an issue with returning or exchanging a defective merchandise.

Even though it seems expensive at first when buying, it is 100% worth it!! I sweat a lot and sometimes bang against things and my Fitbit messed up. I had this protection, took it in and replaced it with no problem! Easy and no questions asked!! For the money you pay for gadgets, get them protected!!

Protect my watch! Havent had to use it yet! but with a pricey watch like this gotta have a back up plan!

I was glad i purchased the warranty. 100% back when i experienced an issue

If you ever have a problem or have had one, it only makes sense to protect your purchase. Best Buy has always honores the Geek Squad protection. We insure many things and this is another item that I depend on.

Can't really say value wise if this is just that. Like any insurance policy, it only proves itself when needed. Hope I don't need to use it, but better safe than sorry. Do think it is a to pricey based on the base value of the item purchased.