Customer Ratings & Reviews

The best service of any type, very attentive to your needs and quick solution.

Agents were honest and knowledgeable about wear os and helped me get my watch set up in no time

Guys, I am so happy and proud of myself for buying the 2 year accidental replacement insurance. It's a good investment. I've used it for the first time and the process was so simple. They only ask me one question and I was able to exchange the product with no problem.

I choose Best Buy over the other stores because of the Geek Squad protection, it allows me to enjoy my purchases knowing they are protected.

I love having my purchases insured since many of my gadgets are expensive. This service is amazing and I have no complaints about it! I get it every time I have the chance

Love this service. You feel confident if your watch stops working or not working as ussual they will replace it or even better they let you upgrade the the newest model

my fitbit needed to be replaced because the screen had ripped off from the base unit. I walked in, explained the situation and got a brand new replacement without any hassle. This is the type of warranty you buy for breakable things; warranties done right! A+

havent had to use it yet fongers crossed wont have to which yea then it would be a waste of money if i never use it but the price isnt that bad and its nice having that added security

When your watch stops working take it to best buy and they will take care of you. Never have issues with this service.

I'm not usually on board with buying the extra protection, but I got it on the Vivoactive HR watch for my son, which has been a lifesaver--we've had so many issues with the watch, but each time, we bring the watch in and they hand us a brand new one. Easy!

I take advantage of the warranty that I buy. My Fitbit takes a lot of usage by me during my many workouts and sometimes become damaged. Due to having this warranty, it's a seamless process of getting a replacement. Definitely a great price for the warranty!

I was able to get some setup support after i was unavle to find a specific setting.

I Always take out the protection plan on any purchase.

I bought a Fit bit for my 10 year old daughter for her birthday. I don't usually buy replacement plans but I feel more comfortable knowing if something happens to her Fit bit that we have something to fall back on and are not just out the money for the entire purchase.

I felt more comfortable purchasing this watch know that the protection plan would cover any issues.

Couldn't be easier to use. No questions asked... Just replaced my watch.

I picked it up! It was on sale! And i love it! Very basic and easy to use!

Very professional and courteous. I strongly recommend it.

The service that I see that could offer is really nice and they are so helpfull and patience

The geek squad is great. Have used them in past always helpful