Customer Ratings & Reviews

So I saw the Oculus when they first came out but there was no way I was going to spend that kind of money on it. I wanted to get the Rift but didn’t have a computer that was compatible. This was the next best thing. I was concerned about the fact that some reviews said it causes headaches. I get migraines so I bought the Switch which my kids use. When I heard the cost was going up, I placed my order for one. OMG! I love this thing!!! I have the best time doing Beatsaber. I also have a few other games that involve problem solving. It’s I expect you to Die.

Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Hope to not have to use it but with a teen feel better about buying warranty

love the item easy to use easy for my kids to use and easy to call and ask questions

Was able to utilize the warranty with no issues whatsoever.

I wasn't thinking about getting the protection plan. I usually do not get it but the associate explained it to that it protects from any damages so I couldn't say no. Great customer service.

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

I bought to use it to play and hang out with friends around the world. This makes that feel like I am there with them. I love it!!

The Geek squad pan is easy to use the service from the square is always professional.

Very pleased to know that if something gets damaged I can return it to the store for repair or replacement

I got these glasses to replace with my AirPods and I can say this are the best decision making I made they work perfectly fine 100% recommend..

It's ashtrays a great idea to protect the electronics in case of something is not working or a accident happen

Bought this for my kids for Christmas it’s great for watching shows while doing other stuff the games are good also

I can not speak high enough about the protection plans Best Buy offers with their electronics! It has paid itself off over and over. I am very protective of my electronics and have not damaged them or had any issues, but it’s nice to know they are covered if anything were to happen. Where the service really shines is that they ‘lock in’ your purchase price and anytime within the 2 year timeframe you can trade the device in basically no questions asked for a credit of the full initial price paid. This credit can be used to purchase a replacement of the same device, or something entirely different. I have often bought a device and a newer model is released within the 2 years and I simply take it into best buy and swap it out for the new one.

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

About to take my sons oculus in for a new one and I’m excited I got this plan and it was offered to me!

Amazing feels like a im in another world. I would recommend this item

Good!!!!!!!!!!!!’nnnnnnn!!!!!!’nnnn!!!!!!!!!!!!!!!!

Geek Squad has been a tremendous help with fixing or just see what is going wrong with my kids phones. Every time was convenient wayyyy better than having to travel way out to Apple.

This was an amazing experience to try, it has great ways of playing games in VR or AR (Alternative Reality). I love it!