Customer Ratings & Reviews

Purchased for Oculus2, after running into walls and dropping controllers while wildly fighting off a zombie horde, I'm glad I have the replacement service. I have used the service in the past for a tablet, works just like they sell it, repair or replace.

It works perfectly and I've got the peace of mind knowing for 2 years it's completely covered

I saved myself a lot of money when my Quest 2 battery stop working. I was able to get a new Quest for free because of the 2 year extended warranty.

The Geek Squad protection is totally worth it! Around the 1 year mark, our original Oculus had some damage to it and we took it in and they refunded the full cost of our original purchase and we ended up being able to get the brand new model with protection again of course and it was a lifesaver!!!

I would never think that I could love a device like this one! Watching movies on NETFLIX is the best experience I have ever had! Totally recommend it!!!

The Geek Squad coverage has been a life saver with our Oculus Quest 2 purchase. It is hassle free and as long as they have the same item in stock, they will replace your item on the spot. That’s how the cashiers offer it and that is our experience with Geek Squad.

Broke my ray ban meta they swapped them out with no problem. Great

BestBuy's Geeksquad service is something I've thankfully never had to utilize, but I know that they stand by their customers, and products, and are always going to help you any time they can.

Team at Best Buy helped me pick a great gift for my child and took care of all of our needs with a smile. 1st product had a defect and they swaped it out with no problems.

Almost didn't but this protection plan but after reading the plan details it actually is a really good idea to purchase if you are buying a VR for a teen or pre teen. I would highly recommend buying the Geek Squad plan if you are buying a VR system for a kid.

So awesome it another world. Depending on the game you buy the graphics range from crappie to mind blowing.

I haven't needed to use this yet but if it breaks for any reason within 2 years I can replace it. That is worth it to me.

I am very pleased with the knowledge, service and speedy turn around time for assistance. Got my issue resolved with ease. Thanks!

I’ve been shopping at Best Buy for years and I always recommend the warranty

The agents were very helpful and answered all of my questions.

Got the product replacement due to previous issues with gaming devices. Always trust Geek Squad from previous purchases.

Makes for a much better experience in the event something goes wrong or you’re struggling to set it up

Love the protection plan it always come in handy if the product start to fault

Awesome service. My device was having issues holding a charge. Took it in and they replaced my broken device. Highly recommend using Geek Squad.

Had to purchase this because my kid breaks literally everything!! I feel it was good for the value!