Customer Ratings & Reviews

I always purchase this service for peace of mind. If anything happens I know I am covered

Love getting the iffers from best buy woth my orders

I love there protection plan. I had to use it and glad I did purchase the protection plan because I had to return my VR quest 3 because it would not power on and they gave me a knew one so I was happy and so was my son.

They liked them it was a good purchase but price was little high

Always need portection even with the meta 3s just sincase someyhing happens

I had a great experience making an appointment with Geek Squad at Best Buy to fix my Oculus 2. My son had accidentally broken a controller, and I needed assistance. The technician who helped me was not only very nice but also incredibly helpful. However, they couldn't replace the controller, so I ended up getting a refund for the Oculus 2. With the refund in hand, I decided to upgrade to the Oculus 3. The transition was smooth, and the Geek Squad team was supportive throughout the process. Their excellent service made it easy for me to make the switch. Now, I'm enjoying my new Oculus 3 and its enhanced features. Thanks to the Geek Squad at Best Buy for their outstanding assistance!

Definitely worth the lrice! When our oculus controller lost tracking, they swapped the system with no questions

This is a must have! The Best Buy additional warranty always pays for itself and has saved us a grip of money

Highly worth it to have protection less stress. Highly recommend.

Battery life: The battery life could improve on this device. Battery lasts for 1-1.5 hrs of use then it needs to be charged. This makes it difficult to have family fun time playing together because we each get a small amount of time playing. The developer should produce a long 10-15ft power cable that can be purchased and then include attachments on the Occulus so that the cable can be secured to the device. I did use my own charger but the cable keeps getting pulled out during heavy shooter and movement use. The games are a little steep on pricing at this time. I am hoping that the game prices will decrease as more users are on the Oculus. The controllers are awesome, no complaints. very ergonamic and comfortable to grip while playing. The screens tend to fog up with use and my face tends to get sweaty with heavy shooter games or active games. possibly invent an air flow solution to prevent fogging and sweating of players. besides when switching between players it can be a little gross to put someone elses sweat against your face. Otherwise love the games, controllers, and overall fun of this device I would recommend for families to purchase.

They help me out right away replaced my broken item.

Great customer service and was very helpful indeed

I purchased 2 pairs for my son and dad. They are one of my favorite purchases since the 2Way pager.

I recently ordered and am waiting to receive the oculus quest 2 (256 g) and decided to get the $90 protection plan. I called Geek Squad twice to make sure this plan covers accidental damage and they assured me it does! I plan on swapping out my device for a shiny new one toward the end of my two year protection if the battery life had depleted over time. The model for the protection plan shows 2 YR GSP- R VR 350-399. However, when I called geek squad, they said it showed 2 YR ADH 350-399 GSP-R. They are both the same thing and both cover accidental damage (like drops) for the VR set. This way I can have peace of mind!

All way good to have insurance and have it where you can drop it off and pick up for issues

My grandson loves it! Plays on it all the time. He really enjoys

Thankfully I take good care of my items so I usually don't have to walk with getting repairs. But it's always a comfort knowing I have a warranty for its replace incase something does happen. I will say though I wouldn't get a warranty if it's for a limited edition item as the company won't replace it with the exact edition but just with 'whats ever in stock'. They never said if it was the stock of the store or the warehouse that 'fixes' things.

The Geek Squad was knowledgeable and help fix my issues quickly. They are the Best!

This item was purchased for mily grandson for Christmas and he really enjoyed it I have to put it up and my room so he can go to bed.

Alot of knowledge of products. Great attitude and services to customers. Would buy from again.