Customer Ratings & Reviews

The service is always professional, convenient and efficient.

Geek squad always comes in handy to fix or replace a device

Always great to have when there is a problem. They help when needed.

I would rather be safe than sorry. Especially since I bought apps to use.

My son's Quest 2 controller broke. We can in to Geek Squad and they replaced it with another Quest within 10 min. We had the warranty of course. Quick service, easy peasy

Gook Squad has always been great for me. If they cant fix it, no one can.

Thankful for this warrant/replacement plan. The left controller stopped working then the headset of the Oculus stopped working. Without it after only a year of purchasing I would be out close to $400. BUY THE REPLACEMENT PLAN!

Awesome extended service on this pricey VR headset

Haven't had to use this yet, but definitely gives you peace of mind having it

Worth it for high end products so you have that reassurance that you are covered just incase anything bad happens just know everything isn’t covered in accidental so just check before you buy.

Good coverage so far, haven’t had need for it yet but i know when i do. Will be definitely getting some good service

They are going to be helpful in the event of breaking or rudeness use

The agents were very knowledgeable, helpful and nice. They took the extra time to make sure everything was correct and went smoothly with my warranty exchange. Thank you!

Due to my agoraphobia and severe epilepsy I have trouble leaving the house I discovered the meta quest 2 and The geek squad help me discover the world with it . I now have freedom I never thought I would be able to experience

Very nice. 1. 1

this is magnificent item. my son loves loves loves playing with it.

Love the quality . And it came is fast ! I would definitely recommend

Very helpful with information and no pressure on what needs to be done let's me feel like I have the product I want

Best Buys repair/replace policy is par none. No hassle, great customer service! I think there may be better value in the new yearly comprehensive all purchases plan.!

I love Geek Squad. Yep, I’m a fan, especially since they started offering protection plans on VR equipment and drones. That’s been my hesitation with buying those items. High usage items without an accidental coverage scare me because of the cost of the items. Now I feel better that my money won’t be waisted. I’ve purchased the VR - with the Geek Squad protection. Now the drone will be next. Thanks Geek Squad.