Customer Ratings & Reviews

Extremely helpful and accommodating. My appointment was at 5:20pm I was back in my car at 5:40 with a replacement. Fast service

We had replacement protection on an Oculus Quest we got for our son for Christmas 2019. The headband broke in March, and it required complete replacement of the entire unit with a new one. This timing was horrible, as there wasn't an Oculus Quest to be found this side of the Pacific Ocean. But, eventually, a replacement unit was shipped. I purchased a replacement protection plan for the new Oculus Quest.

Excellent product, very happy with this, super good.

awesome product for the price i typically purchase geek squad for all my electronics they fulfill there obligations everytime

Had to replace my GoPro and a pair of Meta Glasses. They made the experience seamless.

The Geek Squad service offers peace of mind for accidental replacement should it be necessary. Personally, there are some items I wouldn't need it on with my technical expertise, but for a mobile headset that my family will use from time to time, I felt it was necessary.

Great tech team. Always willing to help. Must have if your buying for kids

This coverage is well worth the money. This VR headset is very fragile and cannot take any abuse or drops. The handset as well or fragile and with the use and abuse that they get but it’s just a matter of time before they go out. And I believe each hand set to replace is around $75 not to mention the headset. So that makes the price of this warranty a bargain. We have already had to use it.

Really enjoying this… I’ve upgraded from the oculus 2 and I really enjoying this purchase

It’s a perfect head set for the kids,as well as myself.games,and great to watch Netflix an othere streams

Son loves it. He is always playing and gets to play with his friends.

Awesome. Good quality very satisfied kids love it.

This has been the best Quest 3.Better camera view and better video quality. I also want to take a moment to say that Union City customer service was amazing. I love the service they always provide that is why I love coming here.

Great device ! My 12 year old son loves it and plays it all the time .

I would for your high use items get the 2 years extended warranty. For us it was the Oculus Rift S. It a controller breaks then they replace it, if the eyepiece breaks you get the thing replaced. You might have a deductible but it is still cheaper than buying a whole new item set. So if it is high use or in a place, it might break then definitely get this warranty for your item don't chance it.

We had a great experience! The service was prompt, efficient and helpful. Always a good experience at Best Buy and with the geek squad!

Great game console, glad we purchased it for my children

Have used Geek Squad in the past and they are great. Hoping to not have to use it this time, respectfully.

I always put protection on every item it’s just worth it in the long run your item is going to break some how and when it does and you have to get another one you will be to be angry so better off to spend the money and get the protection and then you dont have to worry about damaging your products if there’s an issue I just take it into geek squad and they fix it for me

I can walk at Bestbuy for hours, always friendly and knowledgeable employees. The departments are well organized, stocked and Geek Squad has yet to let me down with my tech issues! Keep up the great job when it comes to tech you guys always have my business!