Customer Ratings & Reviews

Pretty good device I loved the features it brings vr to life .

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

I can not speak high enough about the protection plans Best Buy offers with their electronics! It has paid itself off over and over. I am very protective of my electronics and have not damaged them or had any issues, but it’s nice to know they are covered if anything were to happen. Where the service really shines is that they ‘lock in’ your purchase price and anytime within the 2 year timeframe you can trade the device in basically no questions asked for a credit of the full initial price paid. This credit can be used to purchase a replacement of the same device, or something entirely different. I have often bought a device and a newer model is released within the 2 years and I simply take it into best buy and swap it out for the new one.

I was get this and renew it when the 2 years up. It is perfect to have if it goes out or needs repaired.

Excellent purchase, great price, product quality and perfect audio and image quality, I am satisfied with the purchase!

Extremely helpful in providing information, when one individual did not know, they asked a colleague to make sure they helped me.

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

great product tracking is perfect i prefer the 3 over the the 3s higher memory

We love buying from best buy!! You can't beat their customer service and worry free warranty

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

Excellent condition Me emcamtaGood good quality excellent work

Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Great service. Worth having on this type of product that can be broken when a controller come flying out of your hand or hits something when flinging it around.

It was a awesome meta quest vr and the batman game was awesome too

My son absolutely loved it. I even tried it and I loved the videos and games .

Hands down the best addition to my game room! Love playing this with friends!

Crazy expensive but worth it. My son loves this thing. Get the protection plan and thank me later.

whenever we buy something from we here always get the insurance and 9 times out of 10 we end up needing it

Its a very good product that all my friends and family like to play games with and we all have fun playing with it

Dont be hesitant this is definitely worth the money best warranty you can get on the market no questions asked