Customer Ratings & Reviews

The sales clerk painted a really nice picture of the service but it was not to be always an excuse and return service was longer than usual. I always say dont buy it but this time I did.

I don’t like the idea about pay for the insurance and also pay more de $100 if the item doesn’t and they have to replace it because they do not fix it.

I’m not sure exactly what is included I’ll have to go in store to ask questions because customer service over the phone wasn’t sure on what i was speaking about

Wish they offered a 4 year warranty. Some Mfg offer longer warranty at times.

Wish they offered a 4 year warranty. Some Mfg offer longer warranty at times.

It is a great buy until you have to swap it out for another watch and then you’ll have to pay the difference and they should change you a bit still worth it i guess

Its a service contract. Not much to say... If you are clumsy or very active then its needed.

Being able to switch exercise gear washes was great utilizing my plan to do so . I would definitely say just that if you still have money from the protection plans are always upgrade your watch a periodical.

Hopefully I will not need to use this service But I thought it might be worth the cost since the product that I purchased it to protect is expensive and basically a computer. And as we all know, computers break often.

Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

This one cover your device once. In case of any think happen it replace your device, then you have to buy a new plan. The plan is one time use only.

Unfortunately, I was forced to visit the store three times, called support twice, and ended up leaving with more issues than I've ever had trading in and purchasing a phone. The staff spoke poorly about their own support, opened my sealed products without asking, and then refused any option for refunds or exchanges despite being told previously by staff and support that either would be possible. This was genuinely the worst experience I've ever had in a retail setting. I purchased a geek squad warranty for my pixel watch, but if I ever find myself in a position where I need to make a warranty claim, it will be difficult to expect much more than another waste of time in the store.

I'm glad I got this because I'm not all that gentle with my Alta screen but the corner of it peeled off within the first week and didn't seem sized to the screen well. It still does what it is supposed to though.

the first year that you are pretty much wasting your money unless you have to get a total replacement. it won't do much for minor repair. Geek Squad tells you to send to manufacturing company for the 1st year.

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

I purchased the plan, I used the plan because my watch needed repair. Then I had to get a whole new plan.

Unsure of the need for this. Had an initial open box buy that lasted 2 weeks and Geek Squad made me pay a prorate even though the watch had a defect and was faulty from the maufacturer

I got a watch like my daughters and it was too big for me so I returned it for a smaller one that I love. My daughter loves her and likes the size.

I bought this for my Garmin Vivoactive HR activity tracker after the first one failed within the warranty period. As in any insurance purchase, I'm not sure if it was needed or not. Time will tell

Picked up the warranty when I bought my watch. It's a chance you take. If it breaks and you have a warranty, best choice you made. Rep was professional.