Customer Ratings & Reviews

My MK watch stopped working....made an appointment with them...took ot in and gave me money back after almost 2 years to buy another watch....its really worth getting that extra protection

Te agent helps me to decide for a better plan on my Samsung watch

Covers everthing i was wanting In a warranty. Would recommend

The geeksquad product replacement is a true necessity for any product that is likely to break with daily use. These guys are great! If it something like a watch, or game console bring it in and they'll troubleshoot it on the spot and if it can't be fixed replace it right then and there. For larger items they'll send a tech to your house to diagnose and repair the item. If it cant be fixed a gift card for the original amount will be in the mail. It gives you peace of mind to know that this type of quality coverage and support is available.

Is what a real piece of mind. Never have to worry about breaking it.

I loved my Fitbit. It worked great for about a year. I'm trying to get Geek Squad to fit it, but so far no luck. they haven't answered when I reach out to them. It's been a few months of trying. Shame.

always get the extra coverage. it is definitely worth it

These headphones are great! Love the way you can adjust the bass!

I got this for my new 2 in 1 laptop, Microsoft Band, and XBOX One. Some devices just need the extra protection. The XBOX brand consoles have always had a reputation for failing soon after release (mine didn't thankfully), the tablet is super thin and touch-screen... so a lot could happen and also, if the battery goes bad in 2 years, it's nice to know I'm covered. Also the Microsoft Band is a wearable and is likely to get gouged or scratched at some point in 2 years, so it';s nice to be covered there too. Some things are not necessary to get this but sometimes it's good to have a little extra peace of mind.

Geek squad has always been a great service. My smart watch was having issues and with my service plan they helped to replace it, fast and easy.

Opting for the 2-Year Accidental Geek Squad Protection was a smart move. Knowing my valuable gadgets are covered against accidents is a relief. The seamless claim process and expert assistance make it worth every penny. A must-have investment to safeguard your tech and your peace of mind.

I loveeeee ittt…. It was amazin… very profesional. I was really scared because lately, packages were being stolen… but everything turned out perfect.

the protection plan is definitely worth it. but the trick to making it work right is to go to a Bestbuy location that actually will do what they are supposed to do and attempt first to fix your issue and not just refund your money to a gift card.

We love Geek Squad and get it on as many things as we cab. The agents are o nice. Today they helped my husband chage oour watch bands to the new ones we got since it's difficult physically for us to dpo that, but no matter what we ask everyone at Geek Squad tries to help if they can.

Nice to have extra peace of mind for the products.

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My hubby bought me a FitBit in May for my birthday, & for some reason added the replacement plan to it: we rarely do that! But my FitBit menu button on the side was hard to push in; one day it was impossible to do, & I had to hold it down forever to even see the time, then it wouldn't scroll thru the rest of the options, like total steps, heart rate, etc. We took it to Best Buy, & after Customer Service looked at it, I was given a totally new one, same type (HR+) & color. It was totally worth the extra money ($25, I believe) to fully replace a $150 item!! Great service!!

Imma so glad i got the protection plan for 2 yrs. I got the galaxy smart watch pro active 2 and it stipped counting steps after almost a month. I went in and they were able to order me a whole new one since they did have any in stock. GET THE GEEK SQUAD protection plan SO WORTH EVERY PENNY.... im so GLAD i got it throughout BEST BUY become had i gotten it from another store i would have been able to get this protection plan

Purchasing the 2-Year Accidental Geek Squad Protection was a wise decision. It provides peace of mind knowing my smartwatch is protected against accidents. The service is reliable and easy to use

Absolutely worth every penny. I took my smart watch in after having it 2 years less a few days since it started flickering and not working so great. It took less than 20 minutes and I walked out with a new watch and owed only the cost of the new protection I purchased for the new watch. Amazing experience and best extended warranty of any store.