Customer Ratings & Reviews

I don’t usually get extra warranty/protection type add-ons because I find most of the time they do not get used. I also usually stand by the support and service of the Fitbit company (which is what I purchased the protection for). However, when my last Fitbit watch broke, it was out of the scope of their warranty. If I had the Best Buy extra protection it would have been covered. The new one that I purchased was the upgraded and more expensive version. Adding the Best Buy protection for just a little bit more gives me the peace of mind that my investment is a little safer even if I don’t have to use it!

They was very professional and i was able to get replacement

The agents were very informative on the policy details when buying my Oura ring! I feel much more secure about my purchase incase anything were to go wrong. They are absolutely amazing!

Good!!!!!???????!!!!!!!!!!!!!!???!!!!!!!!!!!!!!!????

Geek squad has always taken care of me when I've had to use this service.

I normally purchase Geek Squad Protection for all of my devices. I purchased the protection for the Galaxy Watch that I upgraded from. I was watching tv at night and I felt a little itch on my wrist. The itching got worse and I took the watch off. The rear of the watch was very warm and it left a mark overnight. I took the watch back to Best Buy the next day. I was given the full price of the watch, taxes and protection plan on a gift card within a few minutes. Excellent customer service.

Good to have just in case anything happens to it at all

Uh I really don't know what to say about reviewing a plan thing I mean it gives me peace of mind knowing if it breaks they fix it or whatever

Anyone that buys more than 5 pieces of electronics at Best Buy should get this plan. It helped me save money on washer and dryer installations, notebook SSD harddrive swaps, camera repairs, and a few more. The new feature they have now is that anything that you buy, you get 2 years extra geek squad protection. I think it is worth the money so far and the tech guys in Colma location and pervious San Bruno location are just great people!

I bought this for my son when he got his new Galaxy phone. A year later someone dropped his phone while taking a picture and the screen cracked, so we brought it in to get fixed. Was told a new screen would cost $100 or we could get a new phone for $250. Since the phone was a year old and would require them to crack the case to replace the screen we went ahead and went with a new phone. Took a couple days for them to send us the new phone and we sent the old one back. Quick memory transfer and back in service.

Top notch service.xxxxxxxxxxxcxcxxxcccxxxxxxxcxxcccxxxxccccccc

[Employee of bestbuy] My Mom loves the features being able to put it into airplane mode and track her stress levels were absolutely perfect!!!

Always get this because the tech never seems to last. Never had any issues with using the warranty.

The Geek Squad has been a life saver! Always there with solutions to all of our tech issues!

Just added peace of mind for your electronics. Hopeful to never use it, but appreciate the assurance.

I haven’t used the 2 year warranty yet but I’ve been to the geek squad before. They’re friendly and very knowledgeable. The 2 year warranty is really nice, especially since some electronics break down in that time

My Samsung watch 5 broke the screen, and in 25 minutes Greek Squad solved it for me. They couldn't repair it but they gave me a new one.

Glad I got the Geek protection, My watch face took a hit from a blunt object at work. It probably save my wrist frim damage. My Geek warranty was almost up in 2 weeks but no questions asked, gave me a new one of current model and i was on my way.

We purchased the Geek Squad Protection plan for my husband and my Samsung watches. We have many construction projects and work with materials that could potentially damage our watches since we are using our hands and arms a lot. We wanted the assurance that our watches were covered if something were to happen to them. We have purchased the protection plans for other products before and have been very happy with the service provided and what is included under their coverage plan.

Geek squad service is very good. Would recommend to everyone