Customer Ratings & Reviews

Purchases a fossil 2yrs ago. Wear it out and went to replace. Bestbuy had discontinued the fossil, but credited my acount for $259.99 (orignal price of Watch on release) and then pricematched A Samsung Galaxy Watch 5 pro 45mm ($499 2022 model to 249.99). I orginal purchased the Fossil onsale For 149.99

Software is excellent. Love the bezel and how I can move through different apps smoothly. Only downside of a Galaxy watch is that I have to have a Samsung phone to monitor my blood pressure. Other than that, it's an excellent watch

The option to purchase the warranty is a plus!! Any problems with it, has always been resolved!! No problems with the watch

Great coustomer service!!! Fast and easy purchace!

Your agents are the best and we will use this service agai !

As I had to utilize the warranty for my smartwatch, I found it peculiar that I still had to pay a fee despite having already paid for the item. While I'm grateful for the warranty that allowed me to replace the faulty product, it seems counterintuitive to charge a fee for something that should have been included in the original purchase. I believe this is something worth looking into to ensure that our customers are receiving fair and transparent treatment.

I love my Bose Sleep Buds and have yet to have a major issue with them; however, they have already become an integral part of my night life and I would be completely distraught if I had to go a night without them. Since life is unpredictable, I got the service plan. Why? Because when something goes wrong, I won't have to contact Bose and play the repair/exchange game with them. Instead, I can just go to Best Buy, get them replaced, and not have to face a night without them!

Let's be real here, watches are sussettable to who-knows-what? So, getting a protection plan like this incase of damage is just flat out a good idea. No matter where you go, no matter what you do. A little common sense preparedness is always best if you care about stuff. Especially with expensive electronics.

I had my fit bit for almost 2 yrs. one day it just stooped charging. I called geek squad and they where so friendly and Profesional. They took my information and due to Covid-19 they extended my warranty 30 days and made me an appt. I went to the store and the Geel Squad agent immediately took care of and asked me to pick another fit bit. I was so excited to get the upgrade to versa2. I will always buy protection.

Must get protection, great customer service and friendly

I purchased the 2-year Accidental Geek Squad Product Replacement on my Samsung Gear Fit2. I have not used it on this particular product, but have purchased the same 2-year replacement on other products purchased from Best Buy and on one occasion, Best Buy replaced an item that could not be repaired. No hassle. They stood behind their product replacement. I would recommend seriously considering the small cost of the product replacement, depending upon the item, the use of the item, and the cost of the item.

It would be better if it were slightly cheaper but can’t complain. They honor what you got.

Helps me when my item has a bug and it can be restored to its original power

Peace of mind when you need from field experts! Highly responsive and knowledgeable!

Best buy is my go to store whenever I need something for my phone

I purchased this 2-Year Accidental Geek Squad Product Replacement plan on a whim because by the time I'd saved enough to buy the product I wanted (a Fitbit Aria), it had gone on sale and the price equalized out. Plus, there had been some rumblings on longevity of the device. And while I had initially I forgotten about it, I fortunately had to buy something else and happened to see the active warranty. So I took it in. No muss, no fuss, Best Buy replaced it.

always good to have. havent had to use it yet, thankfully!

These guys are THE BEST!! Having this protection for the year is great. I've taken my computers to have them cleaned and they did a phenomenal job each time, not to mention with a computer that was 2013 old. One computer I forgot the passcode and they were still able to bypass it and get it cleaned for me. I'll be subscribing again, not to mention you get FREE computer protection when you buy this protection. Win, Win.

The Moto 360 rounded design has become my favorite over the traditional square/rectangle design most other smart watches have. My favorite feature is that it has support for iOS so I can use it with my 6 Plus with the main features this watch has to offer. (Unfortunately it will require you to connect to an android device to set up but will not be needed once set up is complete.) Its affordable and looks great.

Great warranty, a must have when purchasing electronics.