Customer Ratings & Reviews

Top notch customer care. Whenever my watches would start to fall apart they helped me get into a new watch and on my way.

The watch is very perfect for pleasure and health. Great features are available to be used.

They rock and are very smart! They are for sure the best

The Geek Squad set up my new Pixel phone successfully despite the challenges of me not remembering some passwords needed

As I had to utilize the warranty for my smartwatch, I found it peculiar that I still had to pay a fee despite having already paid for the item. While I'm grateful for the warranty that allowed me to replace the faulty product, it seems counterintuitive to charge a fee for something that should have been included in the original purchase. I believe this is something worth looking into to ensure that our customers are receiving fair and transparent treatment.

I will always buy insurance because you never know if it will break

Purchases a fossil 2yrs ago. Wear it out and went to replace. Bestbuy had discontinued the fossil, but credited my acount for $259.99 (orignal price of Watch on release) and then pricematched A Samsung Galaxy Watch 5 pro 45mm ($499 2022 model to 249.99). I orginal purchased the Fossil onsale For 149.99

Exelente smart watch super elegante, gran detalle y calidad y lo mejor supera las espectativas!!!

Great Running Watch! It keeps track of my works and running progress.

What is not to love about Best Buy's Geek Squad Protection Plans?!? They are reasonably priced and allow you to return the defective merchandise directly to their store to be fixed or replaced. Another giant retail competitor offers warranties on some of their products but it is an absolute nightmare to have anything repaired and forget about getting it replaced. If you want to be guaranteed that a defective product will be fixed or replaced you should go directly to Best Buy and make sure you purchase the protection plan!

Love the idea that my watch is covered for any damage it may get

This is a no brainer to get for me. It may seem like a waste of money especially if you do not damage or break your equipment however, my personal philosophy is that anything I spend over $100 on I want to get the warranty just to be safe. I treat my electronics and possessions very well and hardly damage anything on them but it's nice to have this peace of mind. This is something to have just in case it breaks.

It does not cover the product repair costs only 20% off parts and nothing off of labor. It covers less than most warranties

Im glad i got this service for my wifes watch. Havimg your equipment backed up gives me a lot of peace of mind

It is very good that the store has this type of methods to be able to secure our products. 100 percent recommended

I scratched my screen pretty bad on my watch which made it hard to see and was starting to affect me more when making screen options. Geek squad protection took my watch and gave me a gift card to go purchase a new one. I paid the difference for the newest model and also bought my new watch the protection plan. Its a small price to pay for good coverage. I believe it covers everything except for lost or stolen devices.

I haven't used the service yet for my watch which i purchased this under but i have used geek squad service for other items before and i have never had an issue. If it wasnt fixed then it was replaces with no hassle!

Been using this for a few months now. Tells time, alerts when texts or phone calls are received. Quick reply, preset text replies can be sent. Counts steps, has a timer, heart rate monitor that does not require a separate strap, as its sensor is on the backside of the watch. The HRM is accurate but sometimes temperamental, as mentioned by other users. Really like the sleep monitor which tells you how long you slept (based on you turning it on/off) and how much movement it sensed throughout the night. Great device for the price. Super easy to set up!

Nice team at Best Buy Raleigh! They took care of me and helped me through the process. Explained and took the necessary time to walk me through eveything.

Will never make a high dollar purchase without getting the extended geek squad service.