Customer Ratings & Reviews

The agents have always been exceptionally polite and professional and helped me resolve any issue i've had. But the return and exchange feature of this plan has been priceless. It seems for the past couple years manufacturing quality has plummeted dramatically and being able to exchange so many broken items has saved me a lot of money!

I’ve always used geek squad. I highly recommend this for all your electronics that you purchase.

Excent gift for my xbox gamer. Has enjoyed this game for the past year and to this day.

Excellent Service and wonderful customer service..

In case my council breaks, I purchased this. They have always been super helpful.

Definitely worth getting the extended warranty to make sure that you’re always covered no matter what. Best Buy knows what they’re doing so it’s a win-win.

I really love the service and the deals they offer at the store and do a amazing job explaining

I always get this piece of mind when buying expensive items thanks Best Buy

Fantastic and stylish - extra memory along with limited edition finish, cant beat it.

Used geek squad for many gaming related products I bought for years, almost never failed. worst experience I've had was for an item that was discontinued, so only thing they could've done is reimburse me with store credit. Overall great coverage.

Great option to protect your system. The price isnt bad for all the coverage you get

I love Geek Squad protection! I buy protection on every one of my products. Imagine for whatever reason, I somehow knock the xbox over. A power surge hits. Etc. It’s replaced no questions asked through best buy.

I recommend buying the 2-year Geek Squad Protection for all products over 1/4 of your discretionary monthly income. Also, the manufacture warranty requires you to send your product the manufacturer. If you’re willing to do without a defective device for 6 months, then take the chance. I’m not that willing. Just purchase the warranty. You’ll be thankful when your TV goes out and you’re able to replace it the same day.

in case anything happens its alot cheaper for warranty than buying a console

Cool people :) they helped me out a lot when I asked for it at the store :)

I feel fairly confident that I will not use this in the two years. But I was always raised that it is better to have protection and not ever use it than for something to happen and you don't have protection.

Awesome customer service! Always get the extra coverage just in case well worth it!

Great product that is offered, haven’t had to use it but it’s nice to have just in case!

I received some of the best customer service I’ve ever had at Best Buy. That’s why it’s my #1 favorite store in the world. They surpassed my expectations and in the end corrected something that was not their fault but a fault of mine. I couldn’t be more thankful.

Very good service it has definitely helped if i had any problems they are very good at helping.