Customer Ratings & Reviews

Everything is good expect for controller..feels cheap and batteries have to be replaced instead of charging the controller with a usb cable.

Always buy just in case something goes wrong. Used on my old Xbox and they helped me same day

Geek squad is the best. Thet are very honest and reliable.

It's always better to have a good piece of mind when buying something so expensive. Geek Squad has your back thank you.

Well worth it, covers just about everything. The subscription would be worth it if you have multiple items from here.

When you want peace of mind, there is no other option. Courteous customer support on an ever crunching consumer timeline.

What can you say about an extended warranty? Hope I don’t need to use it.

IF you have a gaming computer you need the protection so I would recommend getting it.

Some loves this! Would not buy it any other place. No worries with products from Best Buy!

These protection plans are great and Ive always used them to cover new electronics from Best Buy. They make sure you either get the item repaired or replaced. If its an item that theres a shortage of then you will have to wait for a replacement or get a straight refund. With my OLED TV I did have to go through alot of unsuccessful repair attempts which was very tedious and time consuming but in the end they did replace the set with the latest model. These new consoles always have the potential to break suddenly so this is a good back up to have for those. Same with the Elite controllers which seem to break every 3-6 months for me.

Can’t trust tech much as anything else so it was a great buy to ease the mind. Great price and purchase

Can't beat walking in with the problem or them coming out to you for the price of items protecte them .

My son loves it, he stated it’s fast and much more convenient without disks

With a device like this it is always best to get protection!!!

Thanks for my protection plan Best Buy yiu alwags exceed my expectations

A mandatory purchase considering all that can go wrong with modern tech

I have this service since for a while now! This is good for two years and you can bring any computer you have at home in case you need to fix it ! The service is excellent , very professional and super fast . I highly recommend to buy it to have all you household electronics protected!!!

So, my kid accidentally spilled a drink on his xbox one. I called and they said, bring it in, and you will get a replacement right away. My husband was sent home with the same broken xbox with unclear reason. They didnt have in stock and their system was down. Next, I called again was told no problem, a replacement would be ready. I went and was told by the unfriendly cust serv lady that it has to be sent out. May not even be covered. She seemed to be negative about me wanting to replace it. After about 2 hours, talking to manager, it was replaced just as they told me over the phone. What i got out of it, the people at the cedar hill, tx location are poorly trained on the warranties. It seemed the computer was telling them the options available so I wondered why they were telling me things before putting it thru, even the manager. They will give you a refurbished item replacement if they have one, if they dont have one, you will get a new one. In some instances they do send it out to get fixed and you will have to wait. Big, giant hassle, but was worth the replacement. I do not like buying a warranty and then being hassled and treated like i did something wrong for using it!!! I will say in the past it has not been such a hassle but the last 2 times i went, got the same unfriendly cust serv lady, and she makes it a hassle.

The Geek Squad is always willing to drop everyting and come to my home to help with common household moshaps, such as broken blender, hand crank toaster oven jammed, television exploding before the big game etc. Love them more than life itself.

ALWAYS BETTER SAFE THAN SORRY TO HAVE YOUR EQUIPMENT PROTECTED