Customer Ratings & Reviews

I added this service to go along with the PS5 that I purchased for my daughter. I’d rather her have it and not need it versus not having it and needing it.

I recently purchased a PS4 and knew it would be a great idea to purchase this insurance because in the past when having to use on other purchases it has been very easy to get items fixed or replaced.

Its always good to have a warranty on any product you buy just in case something happens to it

I love the geek squad they keep my electronics charged.

Great protection plan to stay in touch with my devices and my kids very happy with this plan

Amazing console very good controller the console runs very smooth on my monitor and tv way better than Xbox and

Excellent customer service. Very good purchase for getting this for my PS5

Get this along with any of your major purchase. It’s not worth the heartache if something goes wrong.

A little on the pricey side. However, it was convenient to purchase warranty at the same place I purchase my PS5.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I ALWAYS BUY THE PROTECTION FOR ITEMS FOR EXAMPLE THE TV,PLAY STATION, LAPTOP ,ETC. BECAUSE YOU NEVER KNOW WHEN THE ITEMS GOES OUT AT LEAST YOU IT'S PROTECTION BY THE GEEK SQUAD YES I DO RECOMMEND TO BUY THE WARRANTY ALWAYS ONCE AGAIN THANKS ROBERT

Yup, it is geek squad protection. couldn't tell you what device it was for though

Never needed it but nice knowing you have protection if something happens to your console. Never needed it.

Got this just In case, never know what may happen to electronics.

The Geek Squad warranty is the greatest thing ever! It has saved me money and hassle more than once. Best Buy and Geek Squad have taken care of me when I had my doubts that even they could cover it. I would never buy anything without the warranty!

I love my new ps5 My son is happy and I am also happy to see him happy. The staff is very friendly and efficient.

Glad to have it in any case I need to do any repairs

I have not had a chance to use this so I don’t know. Did I receive an email to register the PS5?

The staff was very helpful, they solved all my doubts

Great coverage, had a small damage due to the setup and it was replaced with a new one without questions.