Customer Ratings & Reviews

This is a great system. Two thumbs up! You won't be disappointed. I'm not.

What can I say? It's the peace of mind that makes this worth it. You have a recourse jut in case something bad should happen!

Geek squad are the best! Helped me set up PS4. Highly recommended.

dope product overall experience. can't wait to buy!

Ítem came sooner than expected & was in pristine condition!

It is always good to get product protect on any of your purchases that is expansive. It can come in handy.

Amazing console overall. The controller feels very crisp

Very great and happy to be able to buy this! LOVE THE PS5

Best console ever i can't wait to get this in my hands

If you need it, it more or less does what it's supposed to. No hassles for me.

You won't regret buying warranty for this console at Best buy they take care of you

If you have child you definitely need some protection , and its affordable price

They fix it all. They're quick and him nest. They try to save you money

Protection is a must for me and geek squad is usually on point

All the games came out good but over 4 years of having it the game turn off by it self

Shipping was super quick! I was supposed to get this 6/8 but got it 6/4. Box and PS4 console in good condition. Controller looked to be in good condition. I transferred info from one PS4 to this one I just bought. Took over 6 hours. I found out that the controller's right analog stick does not work work. I called customer service right away. I waited on hold for 45 minutes. Finally got a lady on the phone. I told her the problem, she put me on hold for additional minutes (which is fine). She came back and said I'd have to return the whole package or they could give me 10% off a new one. I told her the console is fine, I also had all my stuff transferred from old PS4 to this one and it took over 6 hours. Didn't matter. I said fine I will take the 10% off...which I'd rather hand this controller in and get a different used one back. She hung up the phone on me. Not happy. Worst customer service from Best Buy.

Only good if you use it. Now 2 and a half years later when i need it it's expired. So an absolute waste of money.

I ordered this item in hopes to have it for my Son’s Christmas gift, it was supposed to be delivered Dec 18th, after the 20th I called and was informed that it was lost and I would get a replacement, guaranteed to be delivered before Christmas, when I called customer service, no replacement was provided and 2 days before Christmas after speaking to 6 different agents who gave me 6 different answers, I was told they are still investigating. I requested a refund and was told it will go back within 48 hours. When I called again on the 25th I was informed by a supervisor that it takes 25 days to investigate and I would have to wait until this is done to get back a refund. No one cared about my frustration and no one took accountability for the misinformation on their part. They nonchalantly dismissed me and told me wait it out! The worse EVER customer service experience I have ever had with any company! I will NEVER SHOP AT BEST BUY AGAIN.

The play station is a very nice game player console very easy to install

I bought my son a PS4 in 2018 with a 2 year protection plan which ended in Nov 2020. A little over a month ago my son PS4 started disconnecting for the wifi by itself when my wifi works great at home. So I took my son PS4 to Geek Squad. Left it with them on June 27, 2020. No movement at all. I would call Geek Squad a lot after 2 weeks. They would always transfer my call over like 3 to 4 time wait time 15 to 45 minutes. No help. They just would try to make me appointments to go to the store because the store never I mean NEVER answers the phone. They even try to call for me still no answer. So it's been over a month. I got frustrated because my son keeps asking about his ps4. So I called Geek Squad again they said they see the store near me should be getting ps4 Aug 1 so they made me an appointment Aug 2. No playstation available. So I keep checking online to see when they would get Ps4. You can order them online and pick up at the store. So I just went to the store because by the time the appointment comes around there isn't anything available. I told the worker my situation and how they never answer the phone. That it says, "If we can't fulfill your order within 14 days, we'll get you a replacement." The man tells me we don't do that. So he looks up my receipt from purchase date. Gives me a gift card of $200 plus tax. Then tells me he can order me a new ps4 that now cost about $350 with a protection plan. So I would have to pay the difference. I was so upset. I just left. My son is so upset. He trusted me. It's a pandemic and they're taking advantage. They should have replaced his ps4. Then when I got home I called Geek Squad. They couldn't help me as usual and told me to go talk to the store manager. I haven't went because I really don't want to go off.