Customer Ratings & Reviews

Everybody in the house love to play the game and my kids love it

It’s great to have for any electronics you may purchase

So glad we got the insurance on our stuff especially cuz kids use it

Great for the PSP4. If you game a lot must have. Don't forget

Is there a way we can extend the warranty? 2 years is not long enough

Have always used this and have had no real issues yet

Always purchase the protection plan when I buy stuff here

Glad this exists. Hope I never need to use it though. 4 stars a sI could only give 5 after I really used it.

What a great investment to have on this PS4 console.

One of the reasons I shop at Best Buy is for the plans.

I usually purchase warranty on all my high $ purchases and I never have even used any of them but I know the one time that I don't purchase one is the one time I will only ever need it lol

Love it, I manily use it to stream videos to excercise ,my kids use it to play video games

Poor customer service when i purchased the plan i was explained that if anything happens to it it would be exchanged with no issues now that i am having problems they are giving me the run around this will be my last purchase as a best buy customer

I got this just in case something happen to my PS4, I never use it. Its great in case you need it.

Kind of a racket to be honest. It isn't really necessary.

Added geek squad to my PS5 purchase because they explained they would repair or replace it - if anything went wrong . Yesterday it wouldn’t turn on , hadn’t been moved or used - just wouldn’t turn on. We made an appointment and arrived early but were still there more than 45 minutes, at first waiting for a receipt for the item we were leaving for repair and then were told they didn’t repair it and wouldn’t replace it . I explained that the salesperson claimed that geek squad would repair or replace the item - if it stopped working but the geek squad employee said they don’t replace the item . So now I have a credit I have to use at Best Buy but no item to buy and no help from Best Buy to get a replacement PS5 . Geek squad will extend the warranty but don’t let them fool you, they’ll give you a refund but no repair or replacement help at all - BE WARNED

I feel safer knowing if my console takes any damage over the holidays with traveling im covered

Love the geek squad insurance work great and good service

Eh...I mean when I need it the most, it always just expired. Then other times it gets sent out to the manufacturer, anyway, which I could've done.

************** so far did the job. ^^^^^^^^^^^^^^^^^