Customer Ratings & Reviews

I got this protection plan for my ps5 just in case something goes wrong. It is worth it for me because I don’t know much about electronics and I could use some assistance.

It was necessary for me to get protection because I have little children and they are not always carful so in order for me to get it fixed fast I wanted to get it just in case.

In a day and age when customer service is not what it used to be....every time that I have called for help, the Geek Squad has been amazing, professional, and the best!

Once again such a bargain for the money to have the protection for 2 years…. The ps5 is an incredible system and an investment… I can’t imagine not getting the extra 2 years of protection

2-Year Accidental Geek Squad Protection 2-Year Accidental Geek Squad Protection If you don't get the 2-year accidental Geek Squad protection plan for any of your devices then you are just missing out on all the benefits in the long run for Best Buy to give you the best customer service possible they will take care of you but you must purchase all warranty and protection plans

I love having the option for people who know to help me with problems

Why not have a warranty just incase anything happens. Always safe to have a backup plan just incase any of your devices doesnt want to work properly. Hassle-free

I got my protection plan for both my ps5 and my headphones in case of any accidents

So worth it! I bought a disc PS5 and it had some hardware issues, brought it back and they replaced it immediately!

Super thankful for having purchased the warranty through Geek Squad. My PlayStation decided to turn into a brick 1 year after purchase and the warranty covered a complete new system. Sad it’s a one time use for as expensive as it is but I’m glad none the less. Would have given 5 stars if it was cheaper.

My old first gen PS5 would shut down on me and luckily i still had Warranty to replace the old PS5 and got the newer updated PS5 model.

Nothing beats this warranty. I mean, you spend alot of money on the console and extras....better believe I'm getting some security....

Every time I had a issue I went to the store and they were very nice and helpful

I always choose BestBuy because of the protection.

You have a problem with my tech I go to the geek squad and they help me working me an idea with my problem and they give me other options

Havent had to use it yet but it will give you security.

Whenever I need to use the service I'm and given great customer service and knowledgeable individuals.

I always get protection insurance when i make a big purchase, i can always count on the geek squad

Great customer service always I love buy the protection plan there.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.