Customer Ratings & Reviews

recommended. I hope I don't use it but I feel safe having it.

No worry if something does goes wrong with my product.

best ps5 ever i love thedesign of this console i recomend it

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I was lucky enough to Score a preorder ,,, kinda glitched my way into one and picked it up release day ,it's a amazing machine it's held up remarkably well my wife took in the shower then gave it a flying lesson and after a dry cycle ,, turned on and worked like a charm

Geeks squad they are a great team help me with my computer? I needed it. It was very important towards my work and they got it running awesome team amazing team I’m happy.

Can't say good enough things about this exchange program. They are the ONLY reason I don't go to Costco for my electronics. I have items replaced multiple times for defects and NEVER had an issue. They either repair or replace or give you the money value to upgrade if you wish. Only worth it for items over $1000 or high use items.

Must have when making big purchases. When ever i have had an issue...they are quick to fix or replace an item. Security blanket as stuff happens.

The 2 Year Geek Squad Protection is great, because I don't have to worry if my Play Station 4 goes bad. Meaning the Geek Squad is a great service to have, so I can take my Play Station 4 to them to fix if my system malfunctions. Thank You Geek Squad and God Bless You abundantly! Have an awesome week all you out there in computer land! :)

My ps4 broke down. It wouldn't play the game so I took it in to geek squad and they couldn't fix it. Thy gave me a whole new ps4 bundle included a game! And gave me new controller with the old one all used up. I was also in luck because my charge cord was broken and they replaced that too!! Such a good plan to get with such a big game console purchase!

Although I haven’t gotten a chance to use the benefits of this warranty. I know it will come in handy due to the fact my son is younger and sometimes he has accidents.

I love having the option for people who know to help me with problems

Love the geek squad just wish they traveled to our area which is 120 miles from 2 different stores in 2 different directions. Very disappointed!

I got my protection plan for both my ps5 and my headphones in case of any accidents

When you think Geek you should always think about Geek squad , they installed my tv in no time and when I say no time is not spending a second on the wrong ! The service was extremely excellent .

Recently had taken a ps4 in for service with a week left on protection plan. Figured it would be sent out and they replaced it with a brand new one. Very awesome. Protection plan is bery worth the 50 dollars

It was necessary for me to get protection because I have little children and they are not always carful so in order for me to get it fixed fast I wanted to get it just in case.

In a day and age when customer service is not what it used to be....every time that I have called for help, the Geek Squad has been amazing, professional, and the best!

Great product. Glad I bought this to make sure if anything happens to my ps5 I will be covered. I got this because the ps5 is a new system and the first generation so I wanted to be prepared for anything that may cause a problem with my system

I always choose BestBuy because of the protection.