Customer Ratings & Reviews

The staff was very helpful, they solved all my doubts

Geek Squad is earned it's reputation. I've always had great experiences. Always very helpful, accommodating, and knowledgeable.

Great service and quality for the reassurance that you get

Love how easy and simple they make it. Have an issue start the claim go to the store and get it handled. Simple and easy.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

So happy with my PS4Pro and service plan feeling of security goodness. Thanks Best Buy for the great deal. 2 years gaming console service security for best deal anywhere.

It is always worth it to get the Geek Squad protection! Replaced same day.

I haven’t had to use this, thankfully. But I’m very happy that I have the opportunity in case something happens

Another protection plan. I really dont know what to say other than, get a protection plan.

Very satisfied with the protection plan. Friendly service but had my PS4 serviced but when I got it back they forgot to install the software so it doesn't work at all. Haven't made it back in to get serviced due to covid-19.

The technician doing great job and very nice acctitude thanks for your service

Geek squad has always been apart of anything I buy.

Brought for my boys PS5 luckily I haven’t had to use the service yet. Brought as a just in case.

Always very satisfied! Show up un time, repaired and professional diagnostic!

Great peace of mind with protection on all my devices! I don't have to worry about damaging or breaking them!

The employees had an answer for every question I had, they were helpful when it came to returning my devices as well.

These have not failed me yet. I won’t buy the total tech support plan because you have to purchase it every year and I would want to have the option to upgrade to a longer plan if available

Love the 2 year option!! Great for mistakes that can happen in life.

Love the service very helpful when you really need it and could help in the future

It's always a peace of mind to have the extended warranty from best buy, trust me I know what I'm talking about and because of that every thing I buy there I have the warranty, problems can happen and if they do, I don't mind :)