Customer Ratings & Reviews

Long story short I purchased a Ps5 4 weeks ago. Was steered into getting the protection plan as the rep advised it covered my device no questions asked. I also saw all of the good reviews about the protection plan. Fast forward to today when my Ps5 stopped working, I couldn’t even turn it on. Took it back to the geek squad confident I was covered and there would be no issues. I get to the store and the rep tells me you would be better off contacting Sony. I asked them what the protection plan was for and they advised me they then could assist but if I went through them it would be a looong time before I got my product back and hey couldn’t tell me a rough estimate. If I’m going to go through Sony what’s the purpose of paying for the protection plan? I ended up getting a refund for my protection plan and contacted Sony. The pool protection plan may work better for others but I don’t see the benefit if I have to go through the manufacture anyway.

Does what it supposed to do when there is a problem

Geek squad very professional and answer all questions

So glad I got this! Awesome addition to our house!

Great protect him from ever they have good service

they are there when you need them help work outfub

I like how it works and i have no dislikes or complaints

no a bad deal on a new game systemm. from now on if my sons game system breaks or has problems all we do is bring it in and a new one is received

Excellent service for all electronics bought at best buy

I wanted to get any protection, just in case. The protection agreement seems good and for a decent price. But doubt I will need it. But at least my ps4 is covered.

Must purchase this , great deal , well worth it !!

I can relax knowing that my system is fully protected.

a must have for anyone with little fingers in the house

Must have to be protected I would reccomend a lot!!!

Once again, I would not buy anything without the GSP.

I feel like they fix certain things and avoid fixing things unless you pay more even though you have their protection.

I got it with my PS5 but hope I never have to use it. I sleep better at nights knowing I got it though lol

Pricy for protection but as soon as you have a $3,000.00 device fail you realize it’s worth it

It is a 2 year warranty, but the product warranty (Play Station 5) is 1 year. So really, you are only buying a 1 year warrantee. I have no idea how or where to cancel this.

The main reason I purchase any product at Best Buy