Customer Ratings & Reviews

The agents are knowledgeable and courteous. Appointments dont take very long and communication is clear

Great tool to buy for peace of mind when purchasing something you do not want to purchase again (or at least until the newer version comes out).

Very good game console my son loved it it was his birthday present

Getting the Geek Squad protection on your devices and systems bought from Best Buy is always the way to go. We have not only used it but each time it had saved us and gotten our machines back fixed in record time or replaced t!

Necessary evil for expensive toys like ps5. I’ve had systems go bad randomly so these insurance deals make sense. Ive used them for tv installs as well.

I feel secure knowing the item that I purchased is covered & if anything happens in the next 2 years I’ll be able to use the warranty.

Can't say good enough things about this exchange program. They are the ONLY reason I don't go to Costco for my electronics. I have items replaced multiple times for defects and NEVER had an issue. They either repair or replace or give you the money value to upgrade if you wish. Only worth it for items over $1000 or high use items.

The 2 Year Geek Squad Protection is great, because I don't have to worry if my Play Station 4 goes bad. Meaning the Geek Squad is a great service to have, so I can take my Play Station 4 to them to fix if my system malfunctions. Thank You Geek Squad and God Bless You abundantly! Have an awesome week all you out there in computer land! :)

My ps4 broke down. It wouldn't play the game so I took it in to geek squad and they couldn't fix it. Thy gave me a whole new ps4 bundle included a game! And gave me new controller with the old one all used up. I was also in luck because my charge cord was broken and they replaced that too!! Such a good plan to get with such a big game console purchase!

I was lucky enough to Score a preorder ,,, kinda glitched my way into one and picked it up release day ,it's a amazing machine it's held up remarkably well my wife took in the shower then gave it a flying lesson and after a dry cycle ,, turned on and worked like a charm

I purchased a 30th anniversary. That was supposed to be new, not open. When I got it, the seal was cut and everything has been touched. Tried to contact customer service to get some kind of discount for purchasing an open box when it was supposed to be a new box. They talked to the customer service and they were completely rude and I didn't get nowhere so I guess this will be the last time I purchased anything. And I will tell everyone else to go somewhere else to purchase items

Best console!! Soo happy i finally switched over to PS5

Very quick and reliable process from the geek squad

If you’re getting a PS5 you might as well get it protected! The geek squad comes in handy

Geeks squad they are a great team help me with my computer? I needed it. It was very important towards my work and they got it running awesome team amazing team I’m happy.

Love my PS5. Protection plan is a must for big purchases.

The playstation station 5 is amazing! Runs great already having a great time

Recently had taken a ps4 in for service with a week left on protection plan. Figured it would be sent out and they replaced it with a brand new one. Very awesome. Protection plan is bery worth the 50 dollars

Extra protection is always a good idea, especially after warranty runs out

Must have when making big purchases. When ever i have had an issue...they are quick to fix or replace an item. Security blanket as stuff happens.