Customer Ratings & Reviews

You have a problem with my tech I go to the geek squad and they help me working me an idea with my problem and they give me other options

I always choose BestBuy because of the protection.

Havent had to use it yet but it will give you security.

Whenever I need to use the service I'm and given great customer service and knowledgeable individuals.

I always get protection insurance when i make a big purchase, i can always count on the geek squad

Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. ... Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Great customer service always I love buy the protection plan there.

If you’ve got a product that can easily be damaged by small children, I highly recommend getting this protection for it.

Geek Squad is always very helpful and have a friendly attitude. I trust them to fix and prices are good. I have scheduled many times and left satisfied.

Hopefully never have to use but I have heard the PS%. controller might act. up before the year. is. thru so nice to have

All got was the 2yr extended warranty it was 80 bucks dome place tried to charge me 250 to fix my ps5

Haven't needed it yet but ive heard good things, i hope i never do need it but i feel comfortable knowing its available.

Nice to know my expensive electronics are covered. Always treated well and my questions are always answered. Problems always solved.

Less stress for you and really useful in the long run.

If you’re purchasing a game system, computer especially for your children. This is an absolute must have! I have purchased protection for all of this for many years now and yes it pays off and I have had a game console replaced with no charge before, even when my kids accidentally knocked it off a dresser and it stopped working. Definitely worth the money!

Geek squad is always there when it comes to all and any tech support I need. Very knowledgeable, kind, and just all round rockstars!

They were super helpful with everything. Made the experience go smoothly

The Geek squad is the best and know what they're doing. Give the best information and results for anything and everything we ask of them

It is very good to have people like this on our side who could help us out with any problems we may need

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.