Customer Ratings & Reviews

I live that the Geek Squad exists. This make me feel very comfortable about any purchase at Best Buy. You guys are the true VIP

You never know when you might need it. But it's a good thing to have if you do. Cause you never know when something will get knocked over or dropped and broke.

When something purchased goes wrong, I ask for the help and they assist my needs. Some purchases made with this added never used, but never regret on still adding in. Unexpected moments hurt inside, within certain situations without is very regrettable. Please add this in every for certain purchases.

Honestly when I buy a electric product from Bestbuy I love getting the protections. They always come through for us. Geek squad is something I truly recommend.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I got this for my PS5. It’s worth it especially since I have young kids running around. I do think that if you’re a My Best Buy card member they should give us at least a free 6 month geek squad protection on our first buy. Many Thanks

I love that my son loves his gifts and thank you Best Buy for making us another satisfied customer

If possible and depending on the item, I always purchase Geek Squad protection. In fact over the years, I have had to use it a couple of times and Best Buy was great about replacing my item.

Extremely happy that made this purchase. Ease of mind knowing that I have a qualified expert to help me with any problems related to my purchase.

Got a refurbished ps4 from these guys and it worked perfectly, saved alot of money.

I had to use Geek Squad for my laptop and the experience was nice and easy. I would definitely use them again. I got everything I need to be fixed with no additional cost. They were also honest and upfront about everything going on. I definitely recommend them if you buy anything through Best Buy.

So happy to have y’all at our disposal thank you so much

I have not been let down yet by geek squad and I hope that I will never be. When my TV went out on my I was glad I had renewed my GSPPa few months before. The plan not only replaced my old TV with a newer better one, it also left some store credit for me to get a few more things. I bought this plan for my new PS 4 because I don't want to be left without paying battlefront or destiny the taken king.

Recommend always for anything great to protect your products especially of high value.

Amad was very knowledgeable and helpful he installed my 2 in 1 router I purchased from Best Buy and made everything was working properly

I always get geek squad protection for all of my electronics. They have the best protection programs around. The service is good and they always present options to beat serve you. I rarely had any devastating accidents with my electronics, but when I did, the ease of replacing it was great.

Great service I took my kids PS5 because they dropped it and at the moment they exchanged it for a new one.

Haven’t use geek squad yet but it’s affordable compare to other insurance companies out there

Haven’t used it yet but I know it will be very useful if anything happens to my console within the next 2 years

I alway purchase a warranty on my product. Have no problems when using it.