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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3014 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 3,014 reviews
  • Rated 5 out of 5 stars

    Online order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a geek squad protection plan on amy major purchase that i can. I have only had to use them a few times but was very happy i had the plan every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan well worth the expense.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than once the protection plan saved me from faulty equipment. The ease of using the protection plan in store is second to none. I purchase the protection plan with every valuable purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best costumer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service when buying my ps5 was amazing and helping me set up my Best Buy card was amazing thanks Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give me and my husband a piece of mind to know the product is protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team very professional and with excellent knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Pro Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection service which I would highly reccomend if purchasing a console like item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clutz like me or you keep your PS5 Pro out bc it can run hot, then this is for you! Really helps!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Taking care of my ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is an excellent choice to protect my console from possible future problems, in fact the seller recommended it to me a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BESTEST BUYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE BEST BUY THEY ARE REALLY THE BEST CAN NEVER MISS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a solid protection in case something goes w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the unfortunate experience of buying an item and not getting the protection plan from the Geek Squad. I lost my investment because it was more expensive to fix than it was to purchase a new one. If I had bought the protection I would have gotten a complete replacement for it. I now always get the protection for my items because it is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item 100% recommend all my friends is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful system, I switched from Xbox to ps because of the games are so much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful with my son ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience they answered all of my questions very professional and I would definitely come back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service for Possible Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this plan before a long time ago when my X-box 360 fail and I was able to get it replaced with no issues, so it was a no brainer to get this for my PS5 just in case. With all of the hardware issues and software updates these days you never when an issue will brick your console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the protection plan with a major purchase. Best Buy has the best plan I have ever purchased. I have had to use it with a prior purchase and my item was replaced with a brand new one. No hassle, no questions just simply replaced on the spot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product great purchase I highly recommend purchasing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wanted to make sure my bases were covered for my PS5. I haven’t had to use it for that; I did, however, have to use it for my laptop once, and they did a great job getting it back working for me, and they are very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it for my ps5 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ready for whenever it may be needed. They are really helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family enjoys the TV and the pictures quality .Its best to watch a movie at home than going to the movie theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They replaced my controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PS5 controller had stick drift & I went to Best Buy to try to get it fixed or replaced & they replaced it. In my opinion it's worth it to have a peace of mind for anything you really wanna have protected

    I would recommend this to a friend