Customer Ratings & Reviews

Honestly it’s an incredible machine If you can get one. Stunning Graphics the controller is out of control it be brings FPS to life.

1 year manufacturer warranty is great, but happy I’ll be able to go to Best Buy instead of shipping out if I ever have an issue! Plus the extra year is nice

[Employee of bestbuy] 1000% worth it for any new product in case of any issues.

Best buy has always been good with me when my product messes up. They either replace it or I'll exchange it for something better. Just pay the price difference

Very friendly! Very informative! Will definitely do business with them again!

This is a great option, had a pioneer reciever go out, pioneer could not fix it, geek squad have me full payment i paid for the pioneer

My gf loves the geeksquad service, they quickly and efficiently solve issues

Excelente producto, el precio es ideal para la calidad que ofrecen

Our son was very surprised! He loves his PS5 he sits in his new Rocker chair and plays on his PS5.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

The security rep as well as the guy checking me out and geek squad were all nice and helpful, considering I walked in with a suitcase with a PS5 in it

I highly recommend, I’ve had a great experience using this product!

Great to buy with your ps5. You just never know what can happen. Better to be safe than sorry. Didn’t think it was expensive for the price and coverage.

It’s very good to have I recommend everybody to get them one

I have been thru 1 camera already and this was he best thing i could of purchased. Walk into best buy and they will see if it can be fixed-if not, they give you a gift card to go buy a new one..so Easy!

Well worth the money.I always want our purchases protected

Haven't had to use it but got it for the PS5. Peace of mind.

Really good and helpful just in case of malfunction.

Made sure they took care of me and made sure I got the best buy

You never know when you might need it so overall i got it