Customer Ratings & Reviews

I was in and out in the store in no time. Such quick service

Its always better to have extra proteccion for you big and loved appliances and consoles. I recommend.

Geek Squad, it's the best. Help me out very professional and quick... Their protection plans are awesome

Its worth Having plain and simple. For security and forbpeaxe of mind.

Purchased this for my ROG Zephyrus G15 gaming laptop. I purchased this in the past for my PS4 and when something happened, they just swapped it out for me. Great Product as I hate when I don't have enough revenue left to purchase for all my technology hardware.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

Glad I purchased the warranty in case I have problems with it

It’s amazing to have especially for the PlayStation five because it covers all damages and will place it quick and easy I would recommend this to everyone who is very lucky to purchase this early

Team was great, not sure what the women’s name was but she was working downstairs by the geek squad area and I remember she had Transparent glasses, she deserves a raise

Great service for the price! Great turnaround for the price!

I recommend getting this! My ps5 died on me after nine months of purchasing it. I returned it to the store, and I got store credit to purchase a new console.

Extremely underrated program definitely recommend this.

I love geek squad they are amazing and very helpful

Great purchase for protection ! Best Buy great store with great customer service

Good to know I have protection, and if my device breaks I can have a backup plan.

Two year warranty, happy to know I’m covered for two years.

I love getting this feature because it gives me an ease of mind in case anything happens and I need replacing

We love geek squad and how quick and easy it is to use their services!

I purchased a 30th anniversary. That was supposed to be new, not open. When I got it, the seal was cut and everything has been touched. Tried to contact customer service to get some kind of discount for purchasing an open box when it was supposed to be a new box. They talked to the customer service and they were completely rude and I didn't get nowhere so I guess this will be the last time I purchased anything. And I will tell everyone else to go somewhere else to purchase items

Very good game console my son loved it it was his birthday present