Customer Ratings & Reviews

We purchased Sony alpha 7ii camera in 2016 with 2 year accidental damage protection plan. We gave it to Best Buy secaucus ,NJ store for cleaning while our camera still had protection plan . A month later I get a call from Best Buy saying your camera is ready for pick up, we go to the store and notice the camera hasn’t been cleaned at all, it’s even dirtier then when we left it there. The customer service rep helping us noticed the camera wasn’t sent out for cleaning at all and it was just sitting in the store for a MONTH. We were asked to give it back for cleaning but we had to leave for a trip and by the time we came back our service plan was expired. We went back to the store to activate our service to give it back for cleaning however now the stores refuses to activate the plan and recommends calling geek squad. I have been back and forth with geek squad for last 4 weeks and they keep blaming each other for the issue. I just need to get my camera cleaned, I didn’t know it was such a big deal. Best Buy customer service is going down the drain.

Buy a the time of purchase, you can not go wrong with this purchase. That protection is a must!

Oh man, this is great stuff. Get this stuff.......

Had an issue with my camera and they quickly where able to detect the problem and help me with it .

Great addition for items less than $1000 any more your item depreciates considerably and it’s not worth the extra expense

Geek squad knows what there doing helpfull people.

great item great price works great would buy again

I have always had dependable service with Geek Squad.

From previous experiences they have been excellent.

What a wonderful plan to buy. When your out and about dropping things are possible. Now I can feel good knowing it will be covered

This is the best equip of the world =D never changes.

A little pricey but you are essentially paying for peace of mind.

Just remembered I bought equipment protection! I'm not sure what my plan includes.

Love the quality of the photos that the lense provides

They said it cover lens cleaning. I hope it is worth it. I hear the mirrorless cameras are prone to dirt.

My camera was acting up because there was corrosion around the lens mounting. After standing in line for a very long time one person said he could not help me. Another person at the Geek Squad counter overheard this and said he would help. Did not realize extended warranty covers one cleaning per year. I was never told that. Camera was cleaned and now seems to be working correctly.

Bought this plan and was told that part of the plan included a cleaning of the camera and lens each year. I forgot about this benefit until towards the end up my plan (it expires in a few months) and so I went to Best Buy to find out the process for this service. They stated they do not service cameras onsite and have to send them away for this service. I asked how long it would take and they said approx 6-8 weeks. That is completely ridiculous! I am not willing to be without my camera for that long. I use my camera nearly every weekend and expected that it might take like two weeks or so, so once I found out it would possibly be 2 months, I chose not to take advantage of this service. What a waste of money!

Good plan to have in place should you need it. Geek Squad does good work but is expensive if you do not have service plan

It is nice to know there is a plan available to help me protect my purchase.

Nice but I’m very cautious with all electronics but when getting this plan with parent the Best Buy employees harassed my mom get her issuance