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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1798 reviews

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  • Value

    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,798 reviews
  • Rated 3 out of 5 stars

    Wish it was like the old geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the geek squad but seems now they charge for things during the warranty you pay for. Not as good as it used to be

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    insurance is insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, insurance is insurance, you pay for it in case something happens, and hope nothing happens.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy the protection plans for the computers as my children have a bad habit of dropping their computers or breaking the, so the warranty comes in handy. However, the plans are very expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the protection plan because my brother in law dropped my previous 400 dollar camera. I had no Geek squad protection and this time I made sure my new camera was protected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t helpful for iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for a iMac and they weren’t helpful but I haven’t used it for the camera yet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's good if you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke my first camera and sent it in for the repair. It was discontinued and they wouldn't repaired it so they gave me a refund. Basically payed a 50.00 deductible to get my money back.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never sure if it’s worth it to buy a warranty probably not but if something goes wrong I’ll have some recourse

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with accidental protection on big purchases that are meant to be mobile

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad protection plan for camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not used it. it's like having the peace of mind similar to having insurance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind if anything happens to my very expensive investment

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind if anything happens to my very expensive investment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Valued at time of purchase...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this service, I was under the impression that it would replace my device had anything happen to it. Well, something happened and when I went to get it serviced I was only approved for the "value" of my camera at the time of purchase and since it has raised in value I could not replace my camera but had to downgrade, with the "value" I had. I still unfortunately recommend this because replacing a device out of pocket can sometimes break us. Just wish I had my original camera.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sales misleads consumers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the salesman assured me you can "replace/exchange" your troubled product ... no questions asked with this extended warranty, I reached out to Geek Squad for support in doing so. Here's what I was told - "Sorry, we cannot replace/exchange this product because your receipt does not show a '-R' with the warranty. We will send this in for repair only. Make sure you train your Sales staff better to not mislead consumers please.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi SamS – Thank you very much for your feedback about our Geek Squad Protection Plans. We do our best to provide full coverage at the time of purchase by providing a copy of our Terms & Conditions. Most of our plans cover repair, and replacement only if the item is deemed unrepairable. If replacement is the only option, it is called out in the plan name.

  • Rated 3 out of 5 stars

    WHERE IS IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO NEED FOR THE GEEK SQUAD. STIL WHERE IS THE INFO ON MY EXTENDED WARRANTY

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have a warranty for the this product. If anything not working bring to them to fix.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully haven't need to use it, so many really coment.................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used my geek squad coverage. It’s still good to have it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GeeK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good and functional, it is a great tool for designing and listening to music.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good to have protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan allows me to travel outdoors and take pictures in places I normally wouldn’t dare taking an expensive product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t end up using this. But a great option. Luckily I’ve been very careful with my camera

    I would recommend this to a friend