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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1791 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,791 reviews
  • Rated 3 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with accidental protection on big purchases that are meant to be mobile

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad protection plan for camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not used it. it's like having the peace of mind similar to having insurance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Valued at time of purchase...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this service, I was under the impression that it would replace my device had anything happen to it. Well, something happened and when I went to get it serviced I was only approved for the "value" of my camera at the time of purchase and since it has raised in value I could not replace my camera but had to downgrade, with the "value" I had. I still unfortunately recommend this because replacing a device out of pocket can sometimes break us. Just wish I had my original camera.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind if anything happens to my very expensive investment

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind if anything happens to my very expensive investment

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sales misleads consumers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the salesman assured me you can "replace/exchange" your troubled product ... no questions asked with this extended warranty, I reached out to Geek Squad for support in doing so. Here's what I was told - "Sorry, we cannot replace/exchange this product because your receipt does not show a '-R' with the warranty. We will send this in for repair only. Make sure you train your Sales staff better to not mislead consumers please.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi SamS – Thank you very much for your feedback about our Geek Squad Protection Plans. We do our best to provide full coverage at the time of purchase by providing a copy of our Terms & Conditions. Most of our plans cover repair, and replacement only if the item is deemed unrepairable. If replacement is the only option, it is called out in the plan name.

  • Rated 3 out of 5 stars

    WHERE IS IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO NEED FOR THE GEEK SQUAD. STIL WHERE IS THE INFO ON MY EXTENDED WARRANTY

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have a warranty for the this product. If anything not working bring to them to fix.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used my geek squad coverage. It’s still good to have it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully haven't need to use it, so many really coment.................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GeeK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good and functional, it is a great tool for designing and listening to music.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good to have protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan allows me to travel outdoors and take pictures in places I normally wouldn’t dare taking an expensive product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t end up using this. But a great option. Luckily I’ve been very careful with my camera

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my expensive LUMIX camera but it hasn't even been out of the box. So I guess I really didn't need it!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a most have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have in case but for only a year it’s pretty expensive not really worth it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always good to have insurance on your experience items!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sony a7iii protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is a joke. They didn’t repair my camera I just photographed a wedding worth my repaired camera and lost all of my files and the screen kept resetting and they don’t replace my camera I’m extremely upset

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Camera protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard I shouldn't have purchased this. But I did. I hope I won't have to use it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's a safety net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never needed to use it but you never know when you might have a need for it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Guys seemed more distracted than busy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My knowledge is limited but I can tell when I’m being pushed into something I don’t want or need

    No, I would not recommend this to a friend