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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1791 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,791 reviews
  • Rated 3 out of 5 stars

    I haven't had to use yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use this product yet so I am unable to give a better review

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought it just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use it yet. Just got it for protection in case something break.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used them much

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used them much. Only send my camera for cleaning once a year.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worth It for Some Not All

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly not worth the money, I wish it was cheaper. I would think if you buy an expensive item consider insuring it if it is costly, but I would not get it again. I will say Geek Squad staff is very polite, but I did not get much use out of the insurance plan.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it just yet. But I am glad I purchased it just in case anything happens

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the camera for another one, and opted to get a different insurance plan as it was cheaper.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t Used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t really comment at this because I have not used it yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good to Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have as a precaution but always hope not to have to make use of.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Print too small on policy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sure exactly what I purchased, not sure if they make house calls

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better to have some protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I dont ever have to use this but im glad to have protection

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a subscription to geek squad for my camera and was supposed to be informed before it expired so I could renew it. Called to take my camera in for a cleaning but was informed my protection had expired with no notice. Called corporate and wouldn't work with me even though it had been less than a month. I will not give them my business anymore.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I apologize if you did not receive a notification about that plan expiration. While our system will attempt to send a courtesy reminder to the email address on file, we can't always promise that email won't be lost or filtered. I personally recommend saving the purchase receipt for any plans or memberships, as they typically should list the beginning and expiration dates for any coverage provides. Thank you for sharing your experience with us.

  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful in helping restore my computer to be at a faster state but there is still a problem with the hard drive and that when I received my laptop back there was a huge scratch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new camera and when I did so, got a different insurance plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad accidental protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't! Geek squat gives people jobs and that's good, but their quality of warranty is really poor. Also some of their staff seems a bit knowledgeable and will only explain if they feel like it. Truly, save your money and find a local shop, you might save money going that route. I took a laptop to be sent out, had warranty, they shipped it out and came in without screws. Advice: take pictures at store before shipping that way they don't come back to you saying it was already like that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased greek protection for Christmas gift for peace of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    provides sense of security, knowing you are covered.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It okay still trying to figure it out but I think I would go with another cam next time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure if worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly am not sure why I bought the warranty. It doesnt cover physical damages, it was 70 bucks. And rarely does a digitalor internal problem happen. Still hasnt for my camera. So be careful

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont Buy if you get item on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy on my larger items. If they can repair items they do but when they cant they give you a store credit for price paid. If you bought it on sale your out of pocket for difference

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because of my expensive Sony a7iii Camera..haven’t use geek squad yet so I don’t know the service they provide...

    I would recommend this to a friend