Customer Ratings & Reviews

Best Buy and Chick fa la just have customer service figured out. Thank you for that!

This was a better option for than all the other stores which has protection plans for less than two years.

the Geek squad always come thru in the clutch. Any issue, they resolve it.

Great service, is a must for any device you may own.

Really like the Zelda edition. Controllers have designs on it. If you’re a fan this is a must have!

These warranties have saved me so many times that I never buy anything without one.

Debating on spending money on something you probably won't need? Yes your toaster will probably outlast the warranty by a decade but if theres a power surge due to a storm or maybe even an unforeseen alien invasion theres still the slightest chance it may break down so at least you'll have the peace of mind knowing that your covered for any unforeseen malfunctions and if it says ADH it even covers accidental . I assure you we sometimes feel like the grim reaper when we are unable to help our customers so remember this. Unless your a total tech member you only have 15 day to return it .I promise it is really not a scam it was actually designed to keep you off the hamster wheel of dealing with manufacturers and hey, just so you won't be left with a feeling of regret for spending money on something you think is unnecessary it is even transferable so if you want to resell your product your increasing the value because we can transfer it to the new owner for the balance of the warranty life. Go ahead splurge on this warranty and live on the edge . I am an employee Im also a customer we still have the same terms and conditions as you do .

Great customer service! I enjoy shopping at this location.

Great service as always, no problems at all. Fixed the problem with no hassle or hang ups.. would definitely recommend getting the geek squad for other purchases

The Best Buy warranty has never been a bad idea, Things happen everyone has a bad day and if an electric brakes it’s never a fun day, having this warranty helps me worry a little less knowing that if something happens I can get it fixed no matter what

This is our first time getting geek squad protection. When we need to use it I’ll update.

It is important to have warranty because you never know what might happen.

I had to replace my sons Nintendo twice. With a Geek squad service I had no issue. If they can not fix it, they will refund you full amount. This plan offers coverage for accidental damage to your electronic devices, providing you with peace of mind in case of unexpected mishaps. With Geek Squad's expertise and support, you can rest assured that your devices are in good hands. Customers have praised the quick and efficient service provided by Geek Squad, making the protection plan a worthwhile investment for safeguarding your valuable electronics. Overall, the 2-Year Accidental Geek Squad Protection plan is highly recommended for those looking to protect their devices from unforeseen accidents.

Easy peasy. Makes me feel better that I have this in case something happens

I am usually really happy with Geek Squad protection on most all the tech that I've bought at Best Buy. This time having coverage for my son's Nintendo Switch, I am severely disappointed. His Nintendo Switch was a few weeks old when the LCD screen went out due to a factory defect. The Switch was shipped out of state to where the units are worked on through Nintendo certified technicians, and it took a total of two to three weeks for the unit to get back to the store. They found the Switch was defective due to factory defect, and instead of Best Buy having a policy to just replace the Switch with a new one because of a factory defect, Best Buy's policy basically states, you get a "like new" refurbished unit (close to cost). You have to have two or three refurbished units break on you before they will give you a brand new one. Regardless that I spent $300 for a brand new Nintendo Switch, I do not get to have a new Switch for my son. Be warned if you choose to have Black Tie coverage for your Nintendo. I am now in the process of waiting another possible two weeks on receiving either a second used unit, or fixing the same used one to replace the brand new one I bought nine months ago.

These guys are the best ,they give honest advice and recommendation.

Hopefully it covers what the customer service says. Just waiting to see.

Generally I don't bother with protection plans, but when it comes to newly released consoles and other hardware that may have unforeseen issues, I like the peace of mind.

never purchase anything without a warranty no hassles easy to return if a problem arises

Mainly purchased for peace of mind. Good coverage.