Customer Ratings & Reviews

Great service perfect thing for buying electronics for kids

Amazing that they will fix your device or whatever it is you purchased even for just normal wear and tear purposes!!

I have been buying from Best Buy for over 25yrs. I have never gone wrong with buying one of their Geek Squad Protection plans. I pray it's never needed but when it has been, they come through and take care of the customer and the component. I always recommend to my friends.

I always prefer to get protection plan for any electronics I buy from Best Buy. Geek squad is my favorite. It was little easier before as whenever I had problem with my item I took that to the store and right way they reimburse me with my replacement plan and I got new item. Now we have to wait for the item to send to fix if they can’t fix it then they replace it even if we have a replacement plan. But anyway I still like to buy geek squad for all of my purchases as it is peace of mind.

The quest broke down internally and i was able to take it back to best buy and hand it over they looked it over and handed me new one

Love the agency and customer s Support provided. Easy to access.

Best purchase ever. While traveling there was damage to my device and geek squad was wonderful. I’m not used to such wonderful service and ease of repairs

Always get a protection plan for switch because my daughters broke my roommate got her and i constantly was getting stuff for it. They ate great and handle things anytime ive had issues

The visuals are great. I haven't had issues with overheating whether it be in the dock or out of it. I'm very happy to have upgraded from the Nintendo Switch Lite.

It's nice knowing that if anything goes wrong with my TV I will be able to bring it in and have it taken care of. Dropping that much money on a TV can be scary so I don't mind spending a little more to make sure I don't get screwed if anything goes wrong!

Had to wait a week to receive my unit but very pleased that I was able to get this special edition. Worth the wait the same new generation with a better look! Let’s see how this battery life goes.

The geek squad is always knowledgeable and helpful anytime that I’ve contacted them. Professional and will keep purchasing from Best Buy.

You should always buy the replacement plan. It’s completely hassle-free & worry-free. Most importantly it’s at a reasonable price. Plus, you can even buy it a couple of weeks after you make your purchase on your merchandise. This is a No-Brainer…

Excellent service and recommendations, 100% effective

This is a great addition for anything for kids. I have had to use this in the past and bestbuy was awesome.

I personally never use geek squad but I haven’t heard much for bad things about them and air walking you some help sometime even if it’s simple question you need to ask they have been always helpful for me

I had to use this because I dropped my switch and broke the controller and they helped me the same day get a new one! So helpful!

I had to return my Samsung headphones because they were not working for the left side and I was able to replace them with ease.

Diagnosed Nintendo Switch problem in store, crashed no fix. Complete replacement for lastest Switch. Fantastic customer service, and knowledge. Very pleased. Hope they keep that standard.

Having an item protected is very important. It saves money in the long run