Customer Ratings & Reviews

I purchased the 2 year accidental plan for our Nintendo switch. In the first year the Switch’s cord and port went bad. They did make the repair and stated afterwards, that the repair was more than the value of the game unit. So, they cancelled our plan. Why was that? When the plan says 2 year accidental coverage. It was after the repair we began buying game cartridges for it and there it doesn’t work with them. We have to download all our games.

I love it my kid enjoyed it really happy for it ..

Very helpful answer all my questions and help me with everything

Great to know as an insurance and ongoing delivery.

Agents get our computers up and running. Really great with the laptop

Greek squad did a good job finding out what was going on with my device.

With every I make, I will always get extra insurance

nice plan to have in case something goes wrong with this purchase

Better Safe Than Sorry Better Safe Than Sorry Better Safe Than Sorry

The customer support is good but take you more time than expected even if you have a date, then the waiting time is really long for whaterver reason you have problems with your divice is 2 weeks waiting min. It was better the best buy guarantee than this

The agents r always there for any needs or concerns that I have.

I like this protection plan because it replaces my broken items

Must buy for any electronics, will regret not getting this protection

got this for my Nintendo switch havent had to use it yet but i am at peace knowing i have it

come in handy glad I was able to get the protect I needed

It's geek squad. They are good at what they do for the most part.

Excellent products to use I will use this in the future

It is always good to have! Must purchase for backup

Very disappointed with feek squad and the oxnard best buy location . I bought my sons nintendo on Jan 5th 2021 along with the 2year geek squad accidental plan. Had my sons nintedo fixed, not replaced, 1 time and some how some way my plan gets cancelled. No where on the fine print of the geek squad protection plan does it say the plan is to get cancelled after 1 use. Ive tried going into the oxnard location to show them that my plan is still active and they turn me down. Ive called and theyve transferred me to geek squad and their phones don't work. I call myself and I get the same thing. Its my 1st and last time buying anything from BestBuy . Im so frustrated!

The Geek Squad was great and very insightful about the service that I purchased.