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Customer reviews

Rating 4.8 out of 5 stars with 2926 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 2,926 reviews
  • Rated 1 out of 5 stars

    Surprise! You have no warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got any warning that the warranty was over or an option to renew. This was frustrating .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad broke contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV took 4 repairs. They didn't want to replace it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just not for her

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited games.. more for little kids then young teens. And it keeps messing up and I keep getting the run around.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when tech doesn't work the way we expect it to. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Upset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that even though warranty was for 2 years, it was null after claim even though i still had 6 months left on warranty.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It’s a big world out there, and it’s great that you trusted Geek Squad with protecting your tech. We apologize for any confusion in regards to your plan. Plans may be fulfilled if a claim limit has been reached, or if a replacement device or store credit has been provided. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  • Rated 1 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, great quality and so glad to have this in my home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor..............................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    scammed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got scammed and i cant exange and i have a broken switch

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very happy with my service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have the protection. I had to uses it once and will always get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad does an amazing job of installing and fixing anything you have covered by them. They have fixed a few TVs for me and install installed a few few as well. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth buying a warranty.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy warranties on all electronics. They always honor them, and I've never had any problems when using the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switch2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item we reviewed first time was broken. We replaced it and the replacement is an easy process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have as back up just in case anything goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Enjoyment for my family Enjoyment for my family Enjoyment for my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always loved best buys protection they make it so easy and take care of us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product protection and easy to navigate for protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people working behind the counter.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua was a great representative for The geek squad he helped me with my previous computer and when it was time to buy a new one he went out of his way and helped with that also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nintendo Switch is awesome!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Switch! It has fun games, wide variety, fun multi player and single player games. The controllers are easier for me than Xbox or PlayStation controllers. I don’t have tiny lady hands but those ones seem bulky and heavy after a whole

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i went to pick up the console the outside box was damaged and wanted to exchange it but the lady says i have to comeback tomorrow but another associate just went to the back and exchange it for a way better one thank you bestbuy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Finally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others I’ve been waiting a long time to to snag a Nintendo Switch. I refused to pay the prices other sellers were charging. I should have pulled the trigger awhile ago but on the plus side this is the updated version so patience paid off. Too those who are still trying to get one and refuse to paid this ridiculously marked up prices, be vigilant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my back

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this feature if i ever have a problem with my products i know someone has my back fixing electronics can be expensive this is a cost efficient way to take care of any problems that may happen!

    I would recommend this to a friend