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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2881 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 2,881 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for this warranty. Feel so great and happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy protection plans are always worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get protection its not the most durable device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great just wish i could mount it to the t.v like the standard switch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad - can't go wrong to have a piece of mind, even if it's only 2 years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not all the same

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up using this on my Nintendo Switch. It was buggy even after erasing and update, had joy con drift, battery quit working and had to stay plugged in. I figured they’d credit me like they normally do when using geek squad and a product clearly fails OR replace it which I was totally cool with. Would’ve been happy with a refurbished one even. But instead they sent it in? I thought it was fixed but it still has issues. Screen randomly flickers, I think they replaced the battery because it’s better, still stick drift. And now it sometimes doesn’t read games. Before I purchase geek squad again for an item I’ll be sure to figure out what the policy is using it on that item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really useful and super helpful, would recommend, peace of mind if something happens to device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed insurance for accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coverage seems like it will cover accidents per store team member

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful i would defintly recomend getting this if you need protection on your devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it but it was nice knowing I had the protection if something broke.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought it. Never had to use it so far. Very nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always stood by the product that I was insuring. A must have for life’s oops

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I Feel Scammed!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Nintendo Switch OLED(white) , so I thought it was smart to purchase the 2 year acidental geek squad protection plan. One joy con broke off from the unit, I took it in to Geek Squad. They sent it in for repair and determined the joy cons needed to be replaced. I get the joy cons in the mail and attach them back to the unit and then attempt to attach my shell case again for protection. Well, the case now doesnt fit on the joy cons. The joy cons I received are not by Nintendo, they are aftermarket, they will not attach at all. I go back in to Geek Squad and was told its nothing they can do, if they send them back in, they will send another pair of aftermarket joy cons. The 2 year protection cost $60, new Nintendo joy cons cost $80. So, I either pay $80 for new non- matching color pair of joy cons ao that I can attach my case or go witout a case with these oversized aftermarket white joycons. I couldve saved money and bought new joy cons, instead I purchased the warranty for a peace of mine, and I got everything, but that. $60 gone down the drain. SCAM.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Security why not right?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it but always great to know its here if i need it

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again.

  • Rated 4 out of 5 stars

    Expensive but not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it a expensive protection plan , it does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt more secure when i purchased the 2 year warranty for my switch .

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We really appreciate it. I'm the same way and love buying protection for all my products. If you have any questions, please feel free to reach out by all means!

  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product seems to work fine so far as well as the price is ok, kids love it for gaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You always want to be worried Free. Get your warranty for your devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good backup plan for these types of items when children involved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after I bought the Nintendo switch. Hoping to never need to use it but with all electronics a little peace of mind never hurts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need this for my Nintendo switch because I'm using it portable

    I would recommend this to a friend