Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2881 reviews
(2,881 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Do not buy from them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not treat people as valued customers as well as when spending your hard earned money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure to ask the agent exactly what is and is NOT covered... Sone items are. It worth Warranty’s
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Geek Squad Agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nintendo Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is worthless as it only 1 time in two years.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Surprise! You have no warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got any warning that the warranty was over or an option to renew. This was frustrating .
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad broke contract
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV took 4 repairs. They didn't want to replace it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not for her
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited games.. more for little kids then young teens. And it keeps messing up and I keep getting the run around.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when tech doesn't work the way we expect it to. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that even though warranty was for 2 years, it was null after claim even though i still had 6 months left on warranty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s a big world out there, and it’s great that you trusted Geek Squad with protecting your tech. We apologize for any confusion in regards to your plan. Plans may be fulfilled if a claim limit has been reached, or if a replacement device or store credit has been provided. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, great quality and so glad to have this in my home.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor..............................................
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
scammed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i got scammed and i cant exange and i have a broken switch
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very happy with my service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad to have the protection. I had to uses it once and will always get.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great people working behind the counter.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joshua was a great representative for The geek squad he helped me with my previous computer and when it was time to buy a new one he went out of his way and helped with that also.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Nintendo Switch is awesome!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Switch! It has fun games, wide variety, fun multi player and single player games. The controllers are easier for me than Xbox or PlayStation controllers. I don’t have tiny lady hands but those ones seem bulky and heavy after a whole
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i went to pick up the console the outside box was damaged and wanted to exchange it but the lady says i have to comeback tomorrow but another associate just went to the back and exchange it for a way better one thank you bestbuy.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is great. Thank you for everything you do.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Finally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others I’ve been waiting a long time to to snag a Nintendo Switch. I refused to pay the prices other sellers were charging. I should have pulled the trigger awhile ago but on the plus side this is the updated version so patience paid off. Too those who are still trying to get one and refuse to paid this ridiculously marked up prices, be vigilant!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad got my back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this feature if i ever have a problem with my products i know someone has my back fixing electronics can be expensive this is a cost efficient way to take care of any problems that may happen!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
geek squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This plan is worth it for peace of mind. It covers accidental damage, power surge, battery replacement, and more. It also has no hidden fees or deductibles. It is easy to transfer and claim. It works with any device and any carrier. It is a great investment for electronics.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Switch repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything that I’ve needed repair or a walkthrough they have been a tremendous help
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Turquoise Bliss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My niece loves it. She has had it for 4 years and still uses it to this day
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend