Customer Ratings & Reviews

These guys are the best ,they give honest advice and recommendation.

Yo need to protect your system for accidents and for that you need to buy this

Haven't had a need to use the extra service yet. But it is good to have peace of mind because the game console is used by kids who may not be very careful with it.

Great service program, have used it a couple of times in the past and never had any issues! They are very knowledgeable about the service provided. If the insured item is no longer available, they give you credit for the value amount! In most cases you get a newer version!

This game was a gift to my son for his birthday and the protection plan was a great addition to make sure he can enjoy it for years to come!!

Switch 2 messed up and was able to get it replaced very quickly

I haven't used this, but if i do need it, I'm sure this will come on handy!!

Geek squad protection is great to have. Especially if something goes wrong

Mainly purchased for peace of mind. Good coverage.

Really like the Zelda edition. Controllers have designs on it. If you’re a fan this is a must have!

The Geek Squad is the best! I had a wine cooler that kept sounding the alarm as if the door was opened. I called the Squad a couple of times to repair the item and it worked for a few months. After owning the item for over 2-years with a 3-year warranty, we encountered the same problem, so the Geek Squad informed me to return the item to the nearest store and they refunded my money in full. We purchased a new wine cooler but a different brand. Thanks!

Really fun to play with the family, we’ve played a ton of classics and just a lot of Mario kart. The display has more color than the older Nintendo switch and feels a lot smoother in terms of frame rate. With that being said 10/10 I absolutely recommend this for anyone wanting a different experience to spend with family

Most things are better with protection. Give yourself the peace of mind

I always add geek squad serivice to all my product they are super helpful and friend and time I’ve ever needed assistance

If you have kids, I definitely recommend the warranty. While I was checking out, I was hesitant, but the person behind the checkout informed me that it covers controllers too and we have already had a few occasions where controllers have gone flying while we have been playing games on the Switch.

I am usually really happy with Geek Squad protection on most all the tech that I've bought at Best Buy. This time having coverage for my son's Nintendo Switch, I am severely disappointed. His Nintendo Switch was a few weeks old when the LCD screen went out due to a factory defect. The Switch was shipped out of state to where the units are worked on through Nintendo certified technicians, and it took a total of two to three weeks for the unit to get back to the store. They found the Switch was defective due to factory defect, and instead of Best Buy having a policy to just replace the Switch with a new one because of a factory defect, Best Buy's policy basically states, you get a "like new" refurbished unit (close to cost). You have to have two or three refurbished units break on you before they will give you a brand new one. Regardless that I spent $300 for a brand new Nintendo Switch, I do not get to have a new Switch for my son. Be warned if you choose to have Black Tie coverage for your Nintendo. I am now in the process of waiting another possible two weeks on receiving either a second used unit, or fixing the same used one to replace the brand new one I bought nine months ago.

[Employee of bestbuy] I love to add protection plans on my devices, Best Buy has an amazing program and helps me find the best way to save money later on

I would always recommend getting the protection for any gaming system and not just the switch 2

[Employee of bestbuy] Great price for protecting such an expensive product.

GOOD CUSTOMER SERVICE QUALITY I HIGHLY RECOMMEND TO ANYONE LOOKING FOR EXCELLENT CUSTOMER SERVICE