Customer Ratings & Reviews

This did not help me at all, I had an accident with some hearing aids that I will not mention which ones, so I went at first to have them replaced, and oh no, first problem, I lasted approximately 40 minutes waiting for an employee to replace me to which afterwards I talked to his manager explaining the situation and oh surprise, he told me that I had to make an appointment, when previously I had already called and sent messages and they had told me that I did not needed to make an appointment, well, I made the appointment and I went again the following week and they told me that they could not be replaced because they were over damaged, that sounds somewhat incoherent to me, being that the first time I went I took them and showed them, if you were not going to accept the replacement for my hearing aids they would have told me that day and that way I would have avoided wasting my time, my gas and having exposed myself to the situation we are in, well, I had to buy other headphones, because according to those who had suffered the accident they did not enter the insurance, this is so ugh.

i had 2 PCs worked on at the same time. 1 still not fixed correctly. i don't have time to bring it in.

They ordered a part, and since they couldnt find the part (nintendo switch joycon) they closed the service order. Told me to go back to store to open a new request. Then part still couldnt be fulfilled so they closed the order...endless cycle here. All the while no one is reaching out to me; I'm contacting them in the meantime... I asked for the local store also, Phone agent Mell refused to do that or get me to a supervisor.

never used it so not sure what to review. but i'll keep getting spam emails if i don't leave a review.

I haven’t needed to use this;however, I wish that this would be a longer protection plan for the money yiu pay.

I didn’t realized I purchase two Warrenett for the same product pleases check into it and Cale concerning those item

The geek squad protection is it the best for my things

I hope that I never have to use this. I dislike paying full price for another item if it breaks

I paid twice for a new 2 year protection plan on a Nintendo switch that failed us about 4 times due to mechanical issues not our fault and got told the 2 year warranty would no longer cover repairs because it was used too many times but the times we used the repairs were due to giving us faulty equipment. I'm irate at this point I have paid over 500$ to be able to use the switch for maybe a couple months out of the year we had it and paid for it in full. Plus the two different warranties.

Haven’t used it yet but I wish I didn’t have to go into the store of something did happen to it.

The fridge leaked and I’m not sure if it was the connection. Everything was replaced and the item was removed.

My experience with Geek Squad to replace a Nintendo Switch controller has been horrible. I spent hours being transferred to multiple departments with no one willing or capable of helping. There is no consistency with the information provided to me. I was asked to schedule an in store appointment with geek squad only to be told that they do not troubleshoot Nintendo switches. A lot of time was wasted and It’s very upsetting to say the least.

It's really difficult to get with these guys but I got to give them credit with covid going on, ...

compare the console price, I feel the protection is pricey. but there's no other options

Though it was not used this coverage was for those heated moments of game play where frustration gets the better of us...

Wish I’d known about Total Tech before I bought this.

Haven't used it yet... Not sure if it gives me any extra peace of mind.

Haven’t used it when purchased but it was good to have when Incase something happened

It is a fighting chance you get them on the phone and when you do everyone wants to transfer you every where and NO ONE wants to help with the issue. I am suppose to be receiving replacement parts there is no update and when you can talk to someone they ask has it been fulfilled. No why would i be calling well then you get transferred and hung up constantly I will NEVER buy extended service again and best buy is just not worth it anymore ! Awful Service

Can't say much about this hopefully they can help when it comes to it.