Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2912 reviews
(2,912 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 3 out of 5 stars
Can’t Opine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent need to use the geek squad yet so can’t opine
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Don’t want to loose games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is great, however the control is faulty. The first time we returned the entire console and lost all the games. This time we don’t want to loose the games but need to return the control.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We'd love to see how we can assist with your controller issues. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 4 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a peace of mind and affordable. I recommend!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Protection is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy being protected and am glad there is a team that has my back.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Never Used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.and hopefully I won't have to. Had to get it on a touchscreen system tho.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
depends on the device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend the replacement plan. Just keep in mind for what device they added a deductible which differs on the kind of device so make sure and weigh that
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Piece of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for a 3ds and with kids using the chance for breaking is high.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Offers security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two years protection offers a lot of security. It is worth the peace of mind
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great to always have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need it!! Having a waranty is always good when you have kids!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
A bit pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really say how good it is because I haven't had to use it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Better safe than sorry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels so light and plasticky that I felt I better get the protection.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not the one to buy protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually don't play protection plans. But I plan to take my Switch with me a lot for opportunities to play when it arises. During the event of taking it out of my bag and outing it back in I foresee a high possibility of accidental damage in 1 or 2 years. So make sense for these type of devices.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
mutliple trips back to get repair for apple watch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 trips made and watch not repaired. Finally told to take it to the apple store. I called apple, they sent me a new watch and I sent them my old one. Best Buy could have done this for me. very disappointed. Must say, staff was nice
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
For Nintendo switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 2 year geek squad plan for my nintendo switch. But my plan ended a few days before my switch broke. Had to call best buy to ask them to extend my warranty due to the covid-19 situation. Then I could send it in for repair.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
First time being delayed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents received my damaged game and i was told it would be repaired, which I knew wasn't possible. After 2 weeks i was notified of the device not being repairable and to come select a new device.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not the correct replacement part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, they do not comply with the terms stated on their website.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Definitely need protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can be clumsy at times so an insurance plan is needed.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the product, no experience with the Geek Squad
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection, never leave the store without it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend