Customer Ratings & Reviews

Usually I would say five stars. But did not get a notification to renew the warranty on my daughter's Nintendo switch

I'm not sure if the extra cost was worth it yet as I have not had to use the service. Having the extra peace of mind might be though regarding accidental drops or scratches.

This did not help me at all, I had an accident with some hearing aids that I will not mention which ones, so I went at first to have them replaced, and oh no, first problem, I lasted approximately 40 minutes waiting for an employee to replace me to which afterwards I talked to his manager explaining the situation and oh surprise, he told me that I had to make an appointment, when previously I had already called and sent messages and they had told me that I did not needed to make an appointment, well, I made the appointment and I went again the following week and they told me that they could not be replaced because they were over damaged, that sounds somewhat incoherent to me, being that the first time I went I took them and showed them, if you were not going to accept the replacement for my hearing aids they would have told me that day and that way I would have avoided wasting my time, my gas and having exposed myself to the situation we are in, well, I had to buy other headphones, because according to those who had suffered the accident they did not enter the insurance, this is so ugh.

i had 2 PCs worked on at the same time. 1 still not fixed correctly. i don't have time to bring it in.

never used it so not sure what to review. but i'll keep getting spam emails if i don't leave a review.

The geek squad protection is it the best for my things

I haven’t needed to use this;however, I wish that this would be a longer protection plan for the money yiu pay.

I didn’t realized I purchase two Warrenett for the same product pleases check into it and Cale concerning those item

I paid twice for a new 2 year protection plan on a Nintendo switch that failed us about 4 times due to mechanical issues not our fault and got told the 2 year warranty would no longer cover repairs because it was used too many times but the times we used the repairs were due to giving us faulty equipment. I'm irate at this point I have paid over 500$ to be able to use the switch for maybe a couple months out of the year we had it and paid for it in full. Plus the two different warranties.

My experience with Geek Squad to replace a Nintendo Switch controller has been horrible. I spent hours being transferred to multiple departments with no one willing or capable of helping. There is no consistency with the information provided to me. I was asked to schedule an in store appointment with geek squad only to be told that they do not troubleshoot Nintendo switches. A lot of time was wasted and It’s very upsetting to say the least.

I hope that I never have to use this. I dislike paying full price for another item if it breaks

Haven’t used it yet but I wish I didn’t have to go into the store of something did happen to it.

The fridge leaked and I’m not sure if it was the connection. Everything was replaced and the item was removed.

It's really difficult to get with these guys but I got to give them credit with covid going on, ...

compare the console price, I feel the protection is pricey. but there's no other options

Wish I’d known about Total Tech before I bought this.

Though it was not used this coverage was for those heated moments of game play where frustration gets the better of us...

Haven't used it yet... Not sure if it gives me any extra peace of mind.

I purchased the insurance for the device. When I used the insurance, the replacement I received for the controllers was refurbished controllers, stained, don't cradle well with the device and we're heavily used controllers. The device I purchased was over 400 dollars its the OLED mario smash brothers and the controllers were of a high quality. It's disheartening to see how I was sent low quality controllers that are heavily used and were refurbished.

Haven’t used it when purchased but it was good to have when Incase something happened