Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2913 reviews
(2,913 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Worst Service EVER!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a fighting chance you get them on the phone and when you do everyone wants to transfer you every where and NO ONE wants to help with the issue. I am suppose to be receiving replacement parts there is no update and when you can talk to someone they ask has it been fulfilled. No why would i be calling well then you get transferred and hung up constantly I will NEVER buy extended service again and best buy is just not worth it anymore ! Awful Service
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jess. Thank your for sharing this with us. I'm very sorry about this poor experience and the lack of communication. We'd be happy to dig into this for you. To get started, you can either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say much about this hopefully they can help when it comes to it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Lost and found
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t even know I had this was lost in emails lost out
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get prompt service because bust buy is a middle man
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Give you peace of mind in case they break the electronics. A little pricey.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It good to have aplace to take the product for repair or replace
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Nintendo switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been waiting for this to come in, and expected it to come for christmas. Id appreciate having an update on where it is now
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
They set up my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent couldn't even get fortnite downloaded and other programs I asked
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Hope it covers everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hoping this covers everything as I've found in the past that the geek warranty won't cover most items.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
NOT SURE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I DIDN'T HAVE TO USE THE PRODUCT AT ANY POINT. DON'T HAVE MUCH TO SAY
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Seem to be angry you want help.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Protection for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent value that is worth it on bigger purchases.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad decide to cancel my two year protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy Nintendo for my son and the screen pops out! I took it to geek squad for repair for second time the told me to wait until August 16 to make an appointment & when tha day finally came I check on my app & show me that geek protection has been canceled that BS
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
It’s cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it. If I did I might give it more stars.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Doesn’t feel very beneficial
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan with the expectation that my product would be either fixed or replaced. My product broke 2 months after purchasing and my plan only allows a replacement or store credit. I didn’t pay with store credit so why should I get that back instead of a full refund? It’s unfair because the product that I purchased is no longer in production and my son, who I purchased it for is heartbroken that I cannot exchange it for the exact same item. I literally feel like I wasted my money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with our Geek Squad Protection plan. I apologize for any frustration with your plan, as I can appreciate wanting to have a protected device repaired where possible. Our team at 1-800 GEEKSQUAD (800-433-5778) is happy to help with an questions around your protection plan. My understanding is that our team will normally attempt to repair your item where possible. In cases where repairs are not possible or would exceed the cost of the purchase, the plan terms described at http://geeksquad.com/termsconditions provide for either a comparable replacement or a gift card for that device's current market value if a replacement is not available.
Rated 3 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided that a protection plan was worth the purchase
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Magnetic control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I pay a 2-year warranty for nothing. This is money though away to the trash. More than 3 months waiting for a replacement of magnetic control of my son’s switch Nintendo
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Christmas Present
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, can't give this more than a three, it was for a Christmas present.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Hopefully it'll be worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully this will be a good protection if anything happens to my console!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good to have in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I got it with three kids but luckily have not had to use it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend