Customer Ratings & Reviews

My information was stolen and used to complete this purchase

I believe this one was for the tv but sadly my mothers tv fell and screen was broken and warranty didn’t cover it would love to get atleast part of the insurance money back since she will no longer Needed exp2022

I called so many times for my son’s Nintendo, every time stayed on line more than one hour. But never solved my problems. They keep transferring the phone to different departments. Finally I give up. I paid for the Two years plan but no service. Then I tried to buy a new one but they didn’t have. So much mad.......

Protection plan is pointless. It won’t cover water damage. the game system is for a kid, what a kid will never spill anything on their system.

Haven't needed to use Geek Squad for this item, thankfully.

I got it for a Nintendo Switch Oled. And the cashier told me that if anything happened to the system, they will replaced it immediately with no hesitation. But instead they send it out, to another location to see if they can fix it. Meanwhile I got no system to play with. And they said the process can take several weeks. Everything is so bad.

I was told I was going to get a replacement part over 2 months ago when I called the store, nobody seem to know what I was talking about. When I talk to customer service they said to go into the store when I went into the store I was given a different number to call and I still have not received the joy cons.

I paid you have this protection and they would not fix what was wrong

My child broke a piece of the charging unit on the Nintendo switch and the geek squad protection plan provided a new switch and ended my 2 year protection plan. I wish they gave other options for protection if they decide to end your plan.

It was not honored on my monitor stop turning on so I had to buy a completely new monitor. Hopefully i will never have to use it

I don’t like geek squad protection plan. And would never buy one again. The policy says they cover 1 controller replacement but not if you replace the console first then you’ll pay 50 for them. Which makes no sense. Then they’ll cancel your protection out the blue.

If they can't fix it then they replace it how good can it get. Just its a little pricey depending on how much you spend to protect it.

I purchased this protection for my Nintendo switch and never used it my guy for nothing

Insurance is what it is. You hate to pay for it but if my item breaks I’ll be glad I have it.

Geek squad seemed less than interested in helping me with fixing one of my iphones I purchased at there store. I had an appointment with them and found information they needed to fix it but was set away with new appointment and no promise I would have iPhone fixed. I tried to cancel geek squad account online with out success. 200$ a month for nothing.

I was informed that it covered all damages and if it can be fixed a new one will be given. I recieved a refurbished with only 30 days warranty and no option to purchase extended.

Sometimes it’s good to have the warranty and sometimes it don’t make sense l came to the store to get my nephew switch fix and they have to send out and l have to wait and my nephew has Autism and he has hard time wait for them to try to fix it and l wanted was store credit to get him a new one

They replaced my switch that had a software malfuntion nothing to do with me and then told me i no longer had coverage even though i paid 2 years.

THIS PROTECTION PLAN IS A ONE TIME DEAL!!! DO NOT WASTE YOUR MONEY!!! I DID NOT KNOW MY CONSOLE WOULD NOT BE PROTECTED AFTERWARDS IF IT IS CHANGED. THEY WILL NOT PROTECT THE REST OF YOUR CONSOLE! JUST GO DIRECTLY WITH NINTENDO. I WASTED MY MONEY AND THEY WILL TELL YOU IT ISNT A WASTE BUT IT IS!!

The service was pretty good and the install was amazing