Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2913 reviews
(2,913 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My device needed to be repaired, through no fault of my own, within 4 months of purchase.it was gone 30 days and I still do not have it back.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and a great resource when you have expensive tech items and need troubleshooting
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Not sure why i buy them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need to use them. sometimes I think it is a scam.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend KICPOD protection for a special edition Console, as they will not fix that specific consul and replace it
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
A second set of JoyCon stopped working good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JoyCon quality are really bad, I have had to exchange two sets of controls because these don't work well after use. Characters in video games start moving by itself around without gamer intervention.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Meh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay if you break something or need a replacement
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
WOULDN'T RECCOMEND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have bought this warrenty qnd have had our switch replaced before. We have q cracked screen took it to be replaced to 2 different stores was treated poorly by both geek squad agents who told me they wouldn't be servicing me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Replacement cost and policy needs ro be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement is good but hate that you have to purchase again if you use it once. I thought when you paid for 2 years it was for 2 years I had a very upset kid
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot find my Protection plan on my account at all not can I find the product it was bought for. I will change this review when it gets fixed.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t let me use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for use on my Nintendo switch. A few weeks after it expired I had an issue with the Nintendo and Best Buy would not make an expedition to help me out.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Do not buy from them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not treat people as valued customers as well as when spending your hard earned money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure to ask the agent exactly what is and is NOT covered... Sone items are. It worth Warranty’s
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Geek Squad Agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nintendo Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is worthless as it only 1 time in two years.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Surprise! You have no warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got any warning that the warranty was over or an option to renew. This was frustrating .
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad broke contract
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV took 4 repairs. They didn't want to replace it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not for her
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited games.. more for little kids then young teens. And it keeps messing up and I keep getting the run around.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when tech doesn't work the way we expect it to. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that even though warranty was for 2 years, it was null after claim even though i still had 6 months left on warranty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s a big world out there, and it’s great that you trusted Geek Squad with protecting your tech. We apologize for any confusion in regards to your plan. Plans may be fulfilled if a claim limit has been reached, or if a replacement device or store credit has been provided. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, great quality and so glad to have this in my home.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor..............................................
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
scammed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i got scammed and i cant exange and i have a broken switch
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend