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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2903 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,903 reviews
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this due to buying my wife a Nintendo Switch & I don’t her to worry about it not working anymore. Having the warranty let’s her know it’s all right. Plus I can go straight to Best Buy & they take care of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty when you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last warranty that I had to use was on a Nintendo switch. It worked out great, we got a brand new switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the warranty they offer they have the best ones it’s very fast and you don’t need to keep anything it’s all done online in the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to be protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope she doesn’t need it but good to be covered just Incase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pretty happy with it sounds good works well pretty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems to be a warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a chance to use the Geek squad protection warranty yet. However, it does seem easy to use the warranty, which makes it worth to have in case something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for a testy console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a switch and 3 hours later was getting an error code that couldn’t be troubleshooted. Brought it back to Best Buy and got an exchange and decided to get the warranty. 50 bucks now is better than 300 weeks or months from now if it’s already bricking within hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service that comes from Best Buy and it never fails

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty came through

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I got the warranty. The remote on the Nintendo switch stopped working. Brought it back and they gave me a brand new switch. No questions asked and at no additional cost.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Wonderful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have a game console that couldn't be repaired replaced. The geek squad crew in Hickory, NC made this a very seamless and non painful process. They were also very quick and helpful! Thank you again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a Must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is necessary because of the joycons and to be quiet. Very fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is that pillow to fall back on!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to fear breaking or messing up my product because I know geek squad will help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth having this in any item you buy today even if you don’t use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the protection. Especially when something costs hundreds of dollars! It's why I always get accident protection. You never know what could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this anytime I purchase a console! It’s definitely well worth it especially since it covers accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad. Always reliable. Great customer service. Knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for rainy days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will get their protection products before anybody else. Easy usage and most the time it's a good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge baby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the fridge baby makes you go Ohhhhhhhhh Yeahhhhhh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have your thing insured for long time (2 years)

    I would recommend this to a friend